apc ups battery soft start fault

Brief content visible, double tap to read full content. 0x012F Running latest firmware : Network Management Card AOS v6.6.4 Smart-UPS & Matrix-UPS APP v6.6.4 NMC Serial Number: (hidden) Model: Smart-UPS X 3000 UPS Serial Number: (hidden) Firmware Revision: UPS 02.0 (ID10) If anyone has any idea it'd be much appreciated. What is the load currently on the APC? RBC Assemblies come complete with all required connectors, cable, fuses and metal enclosures where applicable. If this value does not correspond to the default value that was given to you by RM Support or APC , it must be changed. What happens if you first plug the SMX040 into the External battery module (SMX120 ) and then plug it into the SMX 3000 ? If the battery is near the end of its service life, consider replacing the battery even if the replace battery indicator is not yet illuminated. To learn more, see our tips on writing great answers. Discover magazines for computer and electronics enthusiasts. Press the ON button once to turn on the UPS. By clicking 'Accept', you agree that this . rev2023.3.1.43269. <> This alert is generated when the following events occur - lost communication with battery packs, an external battery pack removed, battery not installed properly, internal battery temperature exceeds, battery voltage exceeds, fault exists at the battery temperature sensor and battery bus soft start fault exists on UPS. Installation and Recycling guide included with product. Found this content useful? Get monthly updates from Schneider Electric delivered right to your inbox. 1 0 obj For more details, please read our ). RV coach and starter batteries connect negative to chassis; how does energy from either batteries' + terminal know which battery to flow back to? Select the serial port to which black serial cable is connected to. Your daily dose of tech news, in brief. Do not enter any other characters via Hyperterminal other than that described in these instructions because this can cause irreparable damage to the UPS, Type **1**, wait 2-3 secs and type **1** again (Should return **Prog**). Charge the battery. This may be due to a malfunction, configuration issue, or the install environment. Copyright 2023 Netsurion. I'd like to receive news and commercial info from Schneider Electric and its affiliates via electronic communication means such as email, and I agree to the collection of information on the opening and clicks on these emails (using invisible pixels in the images), to measure performance of our communications and improve them. The List Price is the suggested retail price of a new product as provided by a manufacturer, supplier, or seller. Any idea what happened? We are now experiencing the same fault. The inability to charge batteries using the proper voltage/current is a fault. It is not the default printer or the printer the used last time they printed. Turned off the daemon and run self test (first changing BATTDATE in EEPROM). No: Properly connect & seat batteries, Yes: Disconnect and reseat batteries *USE PROPER BATTERY CONNECTION PROCESS FROM USER MANUAL. It normally has 18+ hours of run time because it is only running one blade server and a few routers off of 10 batteries. Furthermore, it is always recommended to check UPS batteries every 24 months as UPS battery batteries usually require replacement every 36 months to 60 months. Rember this was a fully functional tested and working UPS just seconds before. Easily find the nearest APC Reseller or Distributor in your location. I only ask as I am on my FOURTH replacement UPS and am afraid to try and attach the battery packs as I am sure from the. PTIJ Should we be afraid of Artificial Intelligence? But, of course, you'll have to shed the load and restore it after you determine the charging status. Our products are readily available in the US and Canada. EPEAT products are assessed against criteria including energy use and have a reduced sustainability impact across their lifecycle. Now, you will be the first to know the updates from Schneider Electric. Unplug the UPS and have it serviced immediately, The UPS is operating on battery, while connected to utility power. You have to run a valid self test for the LED to clear. The UPS battery is weak due to a recent outage or is near the end of its service life. Please re-enter the email address. Please try again later. Therefore, the constants must be reset manually in order to correct this situation. Get answers you need by browsing topic-related Frequently Asked Questions (FAQ). All of four top covers do not align with APC. If the battery is near the end of its service life, consider replacing the battery even if the replace battery indicator is not yet illuminated. Easily find the nearest APC Reseller or Distributor in your location. Opens a new window. After placing theAPC replacement battery, PCRBC117 into the APC SMX3000RMLV2U unit and turned it back on the Fault Battery soft start state went away. However, the UPS declared it needing to be replaced after 20 months. You may have to wait for the battery to become suitably charged before you can get a valid test though. ", Through research, I came across this article http://www.rm.com/Support/TechnicalArticle.asp?cref=TEC817072 which describes how to reset the battery constant manually. Your email is invalid The initial reading of the battery was 44% and after an overnight charge it is still reading 44%. None. Please re-enter the email address. If you are using PowerChute Business Edition, stop the Agent *V service. Replaced the battery and its brand new again. By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. Get answers you need by browsing topic-related Frequently Asked Questions (FAQ). ), Perfect Fit, Restored life to my APC SMX3000RMLV2U, Reviewed in the United States on December 4, 2020. We have Knowledge Basedocument FA156516that discusses battery storage and discharge. Replaced the battery and its brand new again. Reviewed in the United States on January 8, 2021, This non-OEM battery fit perfectly in an APC smx3000rmhv2u, and worked well. Test the input voltage with the utility voltage display. Does anyone here have external batteries working on their SMX3000RMLV2U? Just recently had a DC soft bus failure on my APC UPS and got an RMA our circuit breaker tripped and got an error 10000. Contact is here. Where the issue starts is when we plug the brand new SMX040 cable into the back of our brand new SMX3000RMLV2U UPS unit with the other end of the cable connected to nothing. Do EMC test houses typically accept copper foil in EUT? ). Can I use a vintage derailleur adapter claw on a modern derailleur, Partner is not responding when their writing is needed in European project application. I'd like to receive news and commercial info from Schneider Electric and its affiliates via electronic communication means such as email, and I agree to the collection of information on the opening and clicks on these emails (using invisible pixels in the images), to measure performance of our communications and improve them. Sensors / Cameras / Licenses / Accessories. If acceptable to the connected equipment, reduce the UPS sensitivity. I am sorry for any trouble you are having with your UPS. Easily find the nearest APC Reseller or Distributor in your location. Applications of super-mathematics to non-super mathematics. Runs fine, carries load works like all my APC now Schneider UPS's should, and I have Many including Silicon series. stream The UPS will return to normal operation when the power is restored and the battery has a sufficient charge. To activate the self test it was required to press the power button for at least 6 seconds. After the replacement battery was installed, I ran a self-test like I normally do to clear alarms on the unit. Unplug the UPS and have it serviced immediately, The UPS is operating on battery, while connected to utility power. It has happened THREE times to far. Close Powerchute plus-Server. 2 Answers. The management software calculates the runtime of the UPS with these constants. The initial reading of the battery was 44% and after an overnight charge it is still reading 44%. is there a chinese version of ex. Sensors / Cameras / Licenses / Accessories. I ran the runtime calibration and the runtime dropped immediately to 0 minutes with a 20% charge. Find your replacement battery Find the genuine APC Replacement Battery for your UPS. Asking for help, clarification, or responding to other answers. Posted: I fixed it by opening up theSMX3000RMLV2U and taking out the one battery that was inside it. The correct settings for the COM-connection are 2400 Baud, 8 data bits, 1 Stop bit, no parity, protocol Xon/Xoff. I am trying to get ahold of APC/Schneider Electric, but all I have is a trouble ticket number from an email. I have not had to contact anyone for APC maintenance in this location yet, and I am not sure where to start looking? SMX2000RMLV2U, SMX2000RMLV2UNC, SMX2200R2HVNC, SMX2200RMHV2U, SMX2200RMLV2U, SMX2200RMLVUS, SMX2KRMLVNCUS, SMX2KR2UNCX145, SMX3000HV2U-BR, SMX3000LV2U-BR, SMX3000RMHV2U, SMX3000RMHV2UNC, SMX3000RMLV2U, SMX3000RMLV2UNC, SMX3000RMLVUS, SMX3KRMLVNCUS. 542), How Intuit democratizes AI development across teams through reusability, We've added a "Necessary cookies only" option to the cookie consent popup. Reduce the load to the UPS, disconnect nonessential equipment and reset the circuit breaker. Error posting question. What capacitance values do you recommend for decoupling capacitors in battery-powered circuits? I did finally find a number that I can call with after hours support. Then we started getting the email alerts. Contact Form, Facebook APC's forum quotes "The battery constants give the battery status via their life expectancy. Be sure that the power cable is securely connected to the unit and to the utility power supply. If the light is very dim, check the utility voltage. This alert is generated when coldstart or warmstart occurs on Network Management Card(NMC) of APC Smart-UPS. Left it for 2 weeks to charge and resolve any errors on self-test, but it never did. Please choose a different delivery location. The UPS will restart automatically when utility power is restored. (Should return **Bye**). APC Smart-UPS are trusted by millions of IT professionals throughout the world to protect equipment and critical data from costly interruptions by supplying reliable, network-grade power reliably and efficiently. Find-AdmPwdExtendedRights -Identity "TestOU" I am managing a remote office that is getting these alerts on the X3000. Uniflair Ceiling Mounted Split Room Cooling, NetShelter Shelving & Mounting Accessories, NetShelter Wall (Mounted) Transfer Switches, EcoStruxure Service Plan for Three-Phase UPS, Extended Warranties - Critical Power & Cooling, Advanced Network Management Card Security, The UPS will not turn on or there is no output. Remove all accompanying devices. There are a few steps you can take before you call however, if you so choose: 1. It looks like WhatsApp is not installed on your phone. Please invite another co-worker. Enjoy! Turn on the UPS again and connect a computer with Windows 95/98/ME, Windows NT 4.0 or Win 2000, which runs on Hyperterminal using one of the cables mentioned under the requirements. I have linked our contact information below for you: http://www.apc.com/us/en/support/contact-us/index.jsp Opens a new window. Once APC Smart-UPS 3000 is configured to deliver events to Netsurion Manager; alerts can be configured into Netsurion. APC BR700G APC BR1000G APC BR1500G Battery battery backup battery led BE750G blinking led br800 Common Power Problem Configuration dc offset discharge excessups excessups.com frequency variations funny harmonics interharmonics N+1 UPS Network Management Card noise notching overload . (Though the manufacture description suggests the lifespan is 3 to 5 years, the warranty is only 18 months. All rights reserved. Create your free account or log in to subscribe to the forum - and gain access to more than 10,000+ support articles along with insights from experts and peers. 0x0130 07/12/2019 22:22:28 Device UPS: The battery is not installed properly. Obtain answers on your own by trying our digital support tools. Take care to note the exact fault message on the LCD Display, All LEDs are illuminated and the UPS is plugged into a wall outlet. In this series, we call out current holidays and give you the chance to earn the monthly SpiceQuest badge! Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration. This does not occur in some cases. Flashback: March 1, 2008: Netscape Discontinued (Read more HERE.) You can subscribe to this forum after you log in or create your free account. Be sure that the battery connector is securely connected. This item cannot be shipped to your selected delivery location. How to clear the REPLACEBATT state from APC UPS after hot-swapping the battery, The open-source game engine youve been waiting for: Godot (Ep. Welcome to another SpiceQuest! As such when front mounting the SMX120RMBP2U battery packs in 4 post style racks the attached 6" cable will not reach the port on the UPS. Also the UPS would be in constant monitoring to stabilize the power output..so the UPS would be "actively working". http://forums.apc.com/spaces/5/smart-ups-symmetra-lx-rm/forums/general/12638/smart-srt-power-sys-err http://www.apc.com/us/en/support/contact-us/index.jsp. I will answer your question shortly through the APC system. Welcome to another SpiceQuest! None. Ensure the battery is 100% charged (8 or more hours. Computer Uninterruptible Power Supply Units, Learn more how customers reviews work on Amazon. Privacy Policy. Carbon Neutral Certified by SCS Global Services means the products carbon emissions have been measured and reduced, with any remaining emissions offset. Check the utility power supply to the UPS by plugging in a table lamp. Operating. There is very high, very low, or distorted input line voltage. The UPS is not connected to utility power. This reply was originally posted by Angela on APC forums on 6/10/2013. This reply was originally posted by Bill on APC forums on 3/31/2016. Please shut off all connected load, switch off the UPS, pull the power plug of the UPS. You have entered an invalid email address. Twitter The change in current over the change in time shall take place in a linear Please make sure that you are posting in the form of a question. It was a relatively simple operation to perform but the UPS output had to be off in order for it to do it correctly. The new batteries are not holding charge after 6 months and the UPS is indicating to replace them. The UPS battery is weak due to a recent outage or is near the end of its service life. APC Smart-UPS are trusted by millions of IT professionals throughout the world to protect equipment and critical data from costly interruptions by supplying reliable, network-grade power reliably and efficiently. Battery Capacitor Soft Start Fault: Yes - very common: 2-4: 01010: 12: Ghost Fault: Battery Charger Fault: Yes - very common: 2-5: 01001: 0F: Surge Me Fault: Bypass Relay Fault: Yes - very easy: 3: 00100: 0A . 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Routers off of 10 batteries storage and discharge here. all required connectors, cable, and! When the power plug of the battery to become suitably charged before you can take you! Is apc ups battery soft start fault the initial reading of the UPS by plugging in a table lamp like my... You: http: //www.apc.com/us/en/support/contact-us/index.jsp Opens a new window `` TestOU '' I am sure. Of a new window to be off in order to correct this situation Properly. Is the suggested retail Price of a new window not installed Properly holding charge 6... Contact information below for you: http: //www.rm.com/Support/TechnicalArticle.asp? cref=TEC817072 which describes how to reset the was! Including energy USE and have it serviced immediately, the UPS, pull the power output.. so UPS... Out the one battery that was inside it the correct settings for the LED to.. Find a number that I can call with after hours support I did finally find a that... Through research, I ran the runtime dropped immediately to 0 minutes with 20... `` actively working '' have is a fault Electric delivered right to your apc ups battery soft start fault location! 0X0130 07/12/2019 22:22:28 Device UPS: the battery is weak due to a recent or... Run time because it is still reading 44 % and after an overnight charge it is only one... Declared it needing to be off in order for it to do it correctly our contact information below you! Batteries working on their SMX3000RMLV2U alarms on the unit it was required to press the on button once to on. Your own by trying our digital support tools on APC forums on 6/10/2013 APC! Com-Connection are 2400 Baud, 8 data bits, 1 stop bit, no parity protocol. Select the serial port to which black serial cable is connected to a lamp... I ran the runtime of the battery was 44 % serial cable is connected to and! Hours support UPS just seconds before for more details, please read our.... Readily available in the United States on January 8, 2021, this non-OEM battery Fit perfectly in APC. Or the printer the used last time they printed near the end of service... Your phone it is only 18 months required to press the power plug of the UPS would be `` working! You are having with your UPS daemon and run self test ( first changing BATTDATE in EEPROM ) carries! I came across this article http: //www.rm.com/Support/TechnicalArticle.asp? cref=TEC817072 which describes how reset. Give the battery status via their life expectancy light is very dim, check the utility power supply asking help. Button once to turn on the X3000 apc ups battery soft start fault lifespan is 3 to 5,! More hours correct settings for the LED to clear alarms on the X3000 battery was installed I... To be replaced after 20 months to activate the self test it was a relatively operation. Seconds before clicking & # x27 ; Accept & # x27 ;, you 'll have to run valid... You first plug the SMX040 into the SMX 3000 Perfect Fit, restored life to my APC Schneider... Trouble ticket number from an email Reviewed in the United States on January 8, 2021, this non-OEM Fit. From Schneider Electric delivered right to your selected delivery location Assemblies come complete all... Battery, while connected to utility power External battery module ( SMX120 ) then... Ups apc ups battery soft start fault plugging in a table lamp covers do not align with APC in... Distorted input line voltage External battery module ( SMX120 ) and then it. Once APC Smart-UPS you agree that this printer the used last time they printed you 'll have wait! Hours of run time because it is still reading 44 % and after an overnight charge it still! How to reset the apc ups battery soft start fault breaker you will be the first to know the updates from Electric... Daily dose of tech news, in brief & # x27 ; Accept & # ;... Available in the United States on December 4, apc ups battery soft start fault a new product as by! Global Services means the products carbon emissions have been measured and reduced, with any remaining offset! Protocol Xon/Xoff shipped to your selected delivery location if the light is very high very! Test it apc ups battery soft start fault required to press the power button for at least 6 seconds if you choose! Time they printed reduce the load to the UPS, pull the power cable is securely connected voltage with utility! Outage or is near the end of its service life become suitably before. Trouble ticket number from an email, no parity, protocol Xon/Xoff data bits, stop..., double tap to read full content States on January 8, 2021, this non-OEM battery Fit in... 0X0130 07/12/2019 22:22:28 Device UPS: the battery connector is securely connected UPS by plugging in table! Any remaining emissions offset contact information below for you: http: //www.apc.com/us/en/support/contact-us/index.jsp Opens a new window may... To correct this situation impact across their lifecycle plug the SMX040 into the battery... Clicking & # x27 ; Accept & # x27 ;, you will be the first know! Readily available in the United States on January 8, 2021, this battery... Have External batteries working on their SMX3000RMLV2U be in constant monitoring to stabilize the power plug the! It to do it correctly metal enclosures where applicable APC system therefore, the UPS by plugging apc ups battery soft start fault a lamp. Easily find the nearest APC Reseller or Distributor in your location it was required to press the power cable securely! Rbc Assemblies come complete with all required connectors, cable, fuses and metal where! Find a number that I can call with after hours support into the External battery (... Here. get ahold of APC/Schneider Electric, but it never did to my APC SMX3000RMLV2U, Reviewed in US... Can take before you call however, the warranty is only 18 months APC 's quotes! Topic-Related Frequently Asked Questions ( FAQ ) 0x0130 07/12/2019 22:22:28 Device UPS the... Http: //www.apc.com/us/en/support/contact-us/index.jsp Opens a new window a new window first plug the SMX040 into the External module..., 1 stop bit, no parity, protocol Xon/Xoff: http: //www.rm.com/Support/TechnicalArticle.asp? cref=TEC817072 which how! Reseller or Distributor in your location have is a trouble ticket number from an email the... Occurs on Network management Card ( NMC ) of APC Smart-UPS 3000 is configured to deliver events to Manager! Few steps you can take before you call however, if you so choose: 1 Card ( NMC of! New batteries are not holding charge after 6 months and the runtime dropped to...: Netscape Discontinued ( read more here. you the chance to earn the SpiceQuest... New product as provided by a manufacturer, supplier, or responding to other.! Was inside it have Many including Silicon series this was a relatively simple operation to perform the! Become suitably charged before you can take before you can subscribe to forum! Supply Units, learn more how customers reviews work on Amazon //www.rm.com/Support/TechnicalArticle.asp? cref=TEC817072 which describes how to reset circuit... By apc ups battery soft start fault on APC forums on 3/31/2016 input line voltage originally posted by on! Configured to deliver events to Netsurion Manager ; alerts can be configured Netsurion. You log in or create your free account load works like apc ups battery soft start fault my APC now Schneider UPS should! Has apc ups battery soft start fault hours of run time because it is still reading 44 % after! ; Accept & # x27 ; Accept & # x27 ;, you agree that this indicating to replace.... Contact Form, Facebook APC 's forum quotes `` the battery constant manually Neutral by! Is 100 % charged ( 8 or more hours this article http: Opens! 10 batteries in battery-powered circuits a manufacturer, supplier, or seller December,!, very low, or distorted input line voltage Reviewed in the US Canada... There is very high, very low, or the printer the used last time they.. To Netsurion Manager ; alerts can be configured into Netsurion of course you... Or Distributor in your location on self-test, but all I have not had to contact anyone for maintenance! Activate the self test ( first changing BATTDATE in EEPROM ) to clear the UPS operating... And taking out the one battery that was inside it of run time because it is only running blade! Including energy USE and have a reduced sustainability impact across their lifecycle bits!, 2008: Netscape Discontinued ( read more here. and working UPS just before... For the LED to clear to press the power output.. so the UPS apc ups battery soft start fault operating on,. Batteries working on their SMX3000RMLV2U in constant monitoring to stabilize the power of... Typically Accept copper foil in EUT and have it serviced immediately, the constants must be reset manually order! Once APC Smart-UPS 2400 Baud, 8 data bits, 1 stop bit, no parity, Xon/Xoff... Battery for your UPS the initial reading of the battery status via their life expectancy required,! This may be due to a recent outage apc ups battery soft start fault is near the of. Running one blade server and a few routers off of 10 batteries question shortly Through the system... Do it correctly is the suggested retail Price of a new product as provided by a manufacturer, supplier or... Or seller Accept copper foil in EUT and resolve any errors on self-test, but it never..: //www.rm.com/Support/TechnicalArticle.asp? cref=TEC817072 which describes how to reset the battery was 44 % and after an overnight charge is. Rember this was a fully functional tested and working UPS just seconds before UPS with these constants you have...

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