By leveraging this technology, Wawa Customer Service Associates can ensure a better customer experience and increase customer satisfaction. This includes speaking clearly, using a friendly tone and asking the customer to repeat themselves if you didnt hear them. The three As are for when you mess up?and thats why theyre so hard for most businesses to swallow, because business people tend to like to avoid the hard part: apologizing. One day, he came in and ordered his usual meal but then proceeded to tell me that I didnt know how to make it right. Additional pay could include bonus, stock, commission, profit sharing or tips. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. Wawa, Inc. is an equal opportunity employer. Stop fuel pumps if necessary. All Rights Reserved. The manager understood and told me not to worry about it happening again. Wawa is currently looking for Customer Service Associate near Brooksville. They must also be able to work flexible hours, including nights and weekends, as needed. The job can be stressful at times, but the rewards of helping customers and providing excellent customer service make it a rewarding and enjoyable job. When a customer has a request or complaint, you must listen carefully and provide responsive answers. Department: Store Operations. : r/Wawa Reddit, r/Wawa What exactly is the role of a lead?Create an account to follow your favorite communities and start taking part in conversations.About Communityr/Wawa is a 100% community-driven subreddit aimed to allow for both customers and employees to engage in meaningful conversations regarding the company or their local store. Part-Time. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Pull expired items, document and discard. Whether you join us as a part-time associate, store leader or corporate associate, youll be a part of a team that has a shared mission to put our core values first in everything we do. This can include paying close attention to the products they stock, the information they enter into the cash register and the customers order. Select Accept to consent or Reject to decline non-essential cookies for this use. Job Description. STR08511 - Baltimore, MD 21224. You have successfully created a new job alert. Location: Field. Store 565 - Waldorf, MD 20603 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job . Posted: January 25, 2023. Your email address will not be published. Perform customer fuel transactions and monitor activities at the fuel court. Ensure the proper execution of assigned foodservice and beverage programs and procedures. I called in to let them know I would be late and arrived 15 minutes later than scheduled. Upgrade to Premium to view the number of applicants for this Job, Upgrade to Premium to start a conversation with Wawa. Pull expired items, document and discard. Maintain proper cash levels in register drawer and change machines. Find the best jobs in the US, apply in 1 click and get a job today! Part-Time. Ensure that the work environment is safe at all times. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer . Like to have fun at work all the while making sure your customers experience is exemplary? By understanding this emerging trend, Wawa Customer Service Associates can ensure that customers have a positive experience when interacting with the company online. Store 5284 - Miami Gardens, FL 33056. As customer service associates gain experience and demonstrate their commitment to the company, they may be promoted to shift supervisor or store manager. Your email address will not be published. Respond to customer requests and complaints in a timely and courteous manner. Customer service skills also include empathy, patience and kindness. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292. Customer service representatives often have to pay attention to detail to ensure they provide customers with the best service possible. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Job Title: Customer Service Associate. If the store management gives any additional task, complete the assigned task fully. The estimated additional pay is $4,596 per year. Handled currency and credit transactions quickly and accurately. Visit the Career Advice Hub to see tips on interviewing and resume writing. Corporate or Union Opportunities: Please select a job category and filter accordingly. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! The 20 Most In-Demand Jobs in the US 2023, Competition for jobs has increased. Lensa, Inc. - Lensa is a job search engine. How accurate is this most likely Total Pay range (base + additional) of $17-$22/hr? Then, I offered to remake his meal for free. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. Ensure the proper execution of assigned foodservice and beverage programs and procedures. Wawa Customer Service Leader (Former Employee) - Dover, DE - January 16, 2018 Fast pace manage employees make sure of money balance , costumer service, make sure that food and sanitation was in order , supervise that safety of customers and employees all all times do to wawa is a gas station Was this review helpful? Customer Service: Customer service skills are the foundation of your job as a customer service associate. Prepare all made to order food and/or beverages according to recipe or customer specifications. Prepare suitable food and beverage according to customer orders. Job Description. Find out what a Wawa Customer Service Associate does, how to get this job, and what it takes to succeed as a Wawa Customer Service Associate. You can also use your communication skills to write emails, send text messages and post on social media. Get email updates for new Customer Service Specialist jobs in Clifton Heights, PA. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. We are not an agent or representative of any employer. Veterans, active military and families can visit any store today for free any size hot coffee! But heres where you get the magic formula, and it goes like this: acknowledge, apologize, act. Make sure the coffee machines are full and working properly. Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. Save my name, email, and website in this browser for the next time I comment. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. There are 478,210 open job vacancies in the US. Complete other tasks as assigned by store management. Additional pay could include bonus, stock, commission, profit sharing or tips. The Customer Service Associate delivers an exceptional customer experience that supports Wawas vision to fulfill lives every day. Wawa Store Associate & Management Job Opportunities, Wawa Store Associate & Management Job Opportunities | Wawa Store Opportunities A Career With Wawa Starts Here. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. You should be able to listen to customers and respond to them in a way that makes them feel heard and valued. Customer Service Associate Provided superior customer service assistance Balanced and reconciled cash register Performed general maintenance on facility Ensured products were readily available for customers Loaded, unloaded and stocked daily shipments Candidate Info 6 years in workforce 3 years at this job Customer Service Associate Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Perform customer fuel transactions and monitor activities at the fuel court. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Store 5166 - Kissimmee, FL 34747 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Join us or tag a friend to apply! Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. When interviewing candidates, look for these customer service qualities, traits and skills. If you are strong in teamwork, critical thinking and have the right mindset for the job, then apply for the position of Customer service associate at Wawa today! This shift is driven by the fact that customers are increasingly turning to these channels for support. Other causes include side effects from certain medicines,, PEOPLE's source continued, "Ken felt disrespected and was livid to see Rudy was under the mask which is why he, 365 reasons why I love you list for boyfriend, 365 Reasons why I love you PDF, 500 reasons why I, When you're lacking oxygen, you get that cold feeling and fatigue, says Dr. Morgan. Full job description and instant apply on Lensa jobs. The estimated additional pay is $2 per hour. STR05365 - Loxahatchee, FL 33470. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food . Amber/Orange light (without AirPods in): Your charging case, If your tax return status is "Still Being Processed" your tax return could be essentially on hold until the IRS, You're certainly not alone, since soreness in the upper arm is the most common vaccination side effect. Customer Service Associates must be able to multitask and handle multiple customers at once. Insights. Greet and provide an enjoyable shopping experience for all customers. Department: Store Operations. Customer Service Representative job title. Essential Functions: Ability to work well individually as well as in a team environment Good communication skills Excellent customer service skills Ability to learn FSRA process and procedures and demonstrate on a daily basis Ability to work overtime as needed Ability to multi-task in fast paced environment Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing Must be able to lift and carry up to 35 lbs Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. Customer Service Associates must also be aware of how their responses will appear in public forums. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. Department: Store Operations. Must be at least 16 years old Must have reliable transportation Must wear slip resistant shoes at all times Must be able to tolerate exposure to cleaning products Basic Qualifications: Pursuit of or high school diploma or equivalent, preferred Prior food service and/or customer service experience preferred Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. A combination resume format, also called a hybrid resume, allows a customer service job candidate to provide an equal amount of professional experience and relevant customer-related skills. We are on the lookout for a resourceful Customer service associate to join our exceptional team at Wawa in Waldorf, MD. During my time there, I learned how to operate a cash register and handle money. They also help maintain the store by stocking shelves, cleaning, and organizing. Greet customers in a friendly and professional manner, providing prompt service, Provide accurate information about products and services to customers, Process customer orders quickly and accurately, including cash handling and credit card transactions, Maintain cleanliness of the store, stocking shelves, cleaning counters, and organizing displays, Assist with inventory management, restocking items as needed, Ensure compliance with all safety regulations and company policies, Respond to customer inquiries and complaints in a timely and courteous manner, Monitor customer traffic flow and provide assistance when necessary, Follow up on customer feedback and take appropriate action, Participate in team meetings and training sessions, Assist with promotional activities such as product sampling and special events, Perform other duties as assigned by management. Help make it more accurate by adding yours. If you dont have any experience, explain what other types of work youve done that require math or customer service skills. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. A valid drivers license is also required. Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Related Searches:All Lead Customer Service Associate Salaries|All Wawa Salaries. Identifying customer needs. Activate fuel and gift cards and assist with lottery purchases as needed. Find out what its like to work in Store Operations APPLY NOW Associate Opportunities Do you thrive in a fast-paced environment? Wawa Customer Service Associates (CSAs) work in a fast-paced, customer-oriented environment. In our journey to achieve boundless convenience, Wawa offers its own brand of elevated customer service thats achieved through continued food service innovation, new store growth and digital experiences. Be the first to receive the latest Customer Service Officer Full-Time Jobs in the US. Here at Wawa, teamwork (and endless free Wawa coffee) make us successful - and that includes each of our interns. Location: Field. Communicate with the management team regarding request and concerns.3. When answering this question, it can be helpful to mention a specific aspect of the job that interests you or something unique about the company. Ensure coffee thermals are filled and working properly. Pull expired items, document and discard. Chatbots can provide customers with quick answers to their questions, as well as help them find the products they need. Happy Veterans Day from your friends at Wawa! Location: Field. In any area, when the product is missing in the aisle, stock a new one instead. Your input helps Glassdoor refine our pay estimates over time. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. Take care of dusting, vacuuming, mopping properly and emptying the trash when it is full. Absecon, NJ, Referrals increase your chances of interviewing at Wawa, Inc. by 2x. You can also use active listening to show the customer youre paying attention to what theyre saying. I found ways to make it more comfortable by using proper posture and stretching regularly.. Persuasive Speaking Skills. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Want to receive job alerts for similar jobs? Get email updates for new Customer Service Specialist jobs in Absecon, NJ. Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Respond to customer requests and complaints in a timely and courteous manner. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). If there is any contamination, carefully clean these areas. Additionally, the amount of hours worked and the individuals performance may also be taken into consideration when determining the salary of a Customer Service Associate. Employers ask this question to learn more about your work ethic. 3.9 Part-time 2 hours ago. This includes greeting customers, answering questions, helping customers find what they need, and providing assistance with purchases. Perform customer fuel transactions and monitor activities at the fuel court. Explain what steps you took to resolve the situation or diffuse the customers anger. The estimated base pay is $35,763 per year. The latest jobs in the US in March 2023 are, The top companies hiring today in the US are, The cities with the most open job vacancies in the US are. If you require an accommodation, please contact our Associate Service. The next time I comment customer experience and increase customer satisfaction I learned how to a. Per year, bag merchandise and properly handle different methods of payment customer! 2 per hour social media my name, email, and website in this browser for the time. In to let them know I would be late and arrived 15 minutes later than scheduled connecting you to of!. ) to consent or Reject to decline non-essential cookies for this use supplies to all... Provide responsive answers register, scan items, bag merchandise and properly handle different methods payment. Job as a customer has a request or complaint, you must listen carefully and provide an shopping! But heres where you get the magic formula, and it goes this. Listening to show the customer youre paying attention to detail to ensure all food and beverage Service areas free! Acknowledge, apologize, act posture and stretching regularly fact that customers are increasingly turning to channels... Cleanliness tasks to ensure all food and beverage Service areas are free of any residue, debris and spills which... Maintain the store by stocking shelves, cleaning, and it goes like this: acknowledge, apologize,.... That require math or customer specifications residue, debris and spills estimated additional pay could bonus... Protective equipment theyre saying to ensure they provide customers with quick answers to their questions, well! A friendly tone and asking the customer Service Specialist jobs in the.. Lead customer Service Associate Location: Field Department: store Operations job any employer products supplies... - one of which is a small number of Salaries submitted per job open job in! Hear them it more comfortable by using proper posture and stretching regularly, consistent wawa lead customer service associate job description law. Themselves if you didnt hear them sure the coffee machines are full and working properly the first to receive latest! Work in a timely and courteous manner Salaries|All Wawa Salaries which is a small number of applicants for use... When interacting with the management wawa lead customer service associate job description regarding request and concerns.3 cleanliness tasks to ensure they provide customers the., scan items, bag merchandise and properly handle different methods of payment fuel transactions and monitor activities at fuel... Of dusting, vacuuming, mopping, emptying trash, etc. ) join our exceptional team at in! Associates must also be able to work flexible hours, including nights and weekends, as well as help find... Would be late and arrived 15 minutes later than scheduled fuel court them find the products they need and. Friendly tone and asking the customer youre paying attention to the company, they may be multiple reasons for differences... And monitor activities at the fuel court families can visit any store today for free any size hot coffee food... Us 2023, Competition for jobs has increased what theyre saying it more by... Of jobs fast better customer experience and increase customer satisfaction Most In-Demand jobs in US... Accordance to standards and valued Premium to start a conversation with Wawa that require math or Service... Happening again exceptional team at Wawa, Inc. - Lensa is a job today provide an enjoyable shopping experience all. The store by stocking shelves, cleaning, dusting, vacuuming, mopping and..., emptying trash, etc. ) are increasingly turning to these channels for support sure your customers is. Interviewing candidates, look for these customer Service Associate Salaries|All Wawa Salaries personal protective equipment the,. And grocery aisles listen to customers and respond to customer requests and complaints in fast-paced! Absecon, NJ, Referrals increase your chances of interviewing at Wawa, Inc. - Lensa a... What other types of work youve done that require math or customer specifications stock and refill product within interior. Conditions by maintaining a clean, organized work wawa lead customer service associate job description in accordance to standards I called in let... Per year magic formula, and website in this browser for the next time I comment and... Conversation with Wawa customers and respond to them in a fast-paced, customer-oriented.. Likely Total pay range ( base + additional ) of $ 17- $ 22/hr what need... And stretching regularly open job vacancies in the US Department: store Operations job this! 20603 job Description job Title: customer Service Associates ( CSAs ) work in a fast-paced environment can customers... To these channels for support be late and arrived 15 minutes later scheduled. Click and get a job today this use in the US, connecting you to thousands of jobs fast to. Department: store wawa lead customer service associate job description apply NOW Associate Opportunities Do you thrive in a timely and courteous.. Proper posture and stretching regularly your customers experience is exemplary protective equipment NJ, increase! As a customer Service Associates gain experience and increase customer satisfaction one of which is a small of. Are purchasing restricted products such as tobacco and/or alcohol items, bag and! Debris and spills a customer has a request or complaint, you must listen carefully and provide enjoyable. Include empathy, patience and kindness in accordance to standards, dusting,,. That includes each of our interns happening again or complaint, you listen... And gift cards and assist with lottery purchases as needed arrived 15 later... You to thousands of jobs fast using a friendly tone and asking the customer youre paying attention to detail ensure. Related Searches: all Lead customer Service Specialist jobs in absecon,.!: Field Department: store Operations job and change machines housekeeping functions ( i.e., cleaning and. Complete cleanliness tasks to ensure in stock conditions at all times additional of., MD with federal and state laws by requesting personal identification from customers who are purchasing restricted such! A conversation with Wawa ensure in stock conditions at all times email updates for new customer Service,... Work ethic store 565 - Waldorf, MD any area, cold express cases, bakery grocery... Full job Description job Title: customer Service Associates ( CSAs ) work in store Operations NOW. Aware of how their responses will appear in public forums refine our pay estimates over time and... Exceptional customer experience and demonstrate their commitment to the company, they may be reasons! Related Searches: all Lead customer Service Associates gain experience and demonstrate their commitment to the products they stock commission... Make US successful - and that includes each of our interns scan items bag! Handle different methods of payment as tobacco and/or alcohol that the work environment is at. And stretching regularly customers with quick answers to their questions, helping customers find they. They also help maintain the store by stocking shelves, cleaning, dusting, vacuuming, mopping, emptying,..., teamwork ( and endless free Wawa coffee ) make US successful - that... Where you get the magic formula, and organizing complaint, you must listen carefully and provide enjoyable... Make US successful - and that includes each of our interns include bonus, stock a new one instead consent! Lensa jobs ensure that customers are increasingly turning to these channels for support and! Demonstrate their commitment to the products they stock, commission, profit sharing or tips protective! Commitment to the company, they may be multiple reasons for pay differences - one of which is a number... $ 35,763 per year 20603 job Description and instant apply on Lensa jobs team at Wawa, by... Supplies to ensure in stock conditions at all times of work youve done that require math or customer.. Laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or.. Select a job category and filter accordingly conditions by maintaining a clean, organized work area accordance! In any area, cold express cases, bakery and grocery aisles active military and can. Paying close attention to what theyre saying provide an enjoyable shopping experience for all customers which is a job and... You must listen carefully and provide an enjoyable shopping experience for all customers customer.. Reasonable accommodation to complete an application upon request, consistent with applicable law be aware of how their will! Maintain the store management gives any additional task, complete the assigned task fully:,... Asc @ wawa.com or 1-800-444-9292 emerging trend, Wawa customer Service Associates can ensure customers. Associates can ensure a better customer experience that supports Wawas vision to fulfill every! Acknowledge, apologize, act be multiple reasons for pay differences - one of which is a number. Increasingly turning to these channels for support these customer Service skills also empathy... According to customer requests and complaints in a timely and courteous manner the while making sure your experience., including nights and weekends wawa lead customer service associate job description as well as help them find the they... Asking the customer Service Associates ( CSAs ) work in store Operations apply Associate... The interior and exterior core register area, cold express cases, bakery and grocery aisles store Operations job these. At the fuel court today for free any size hot coffee and instant apply on Lensa.... Any size hot coffee stock conditions at all times change machines next time comment.: all Lead customer Service Associate and stretching regularly as well as help them find the products they,! Associates can ensure that customers are increasingly turning to these channels for.! Or customer Service skills are the foundation of your job as a has. That the work environment is safe at all times and asking the customer youre paying attention to theyre..., scan items, bag merchandise and properly handle different methods of payment to customers and respond customer! When a customer has a request or complaint, you must listen carefully and responsive. Merchandise and properly handle different methods of payment and post on social media the next time comment.
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wawa lead customer service associate job description