princess medallion app problems

I have successfully located the Arrival Time feature on my tablet. The app crashes on open on my Galaxy S8. Your door unlocks as you approach and even gives you a personalized greeting. Why can't they have an app that works on older phones?? Can't load my photograph on it. It also offered a 4 or 6-top. Hungry during Movies Under the Stars? Website: Visit Princess MedallionClass Website. Discover rich heritage and bright flavors ona Mexico cruise. Medallion device will be waiting at the port for guests living outside the U.S. I have deleted the app and reinstalled. I'm not a happy camper right now. If a guest notifies the crew of a lost Medallion device, it will be disabled and replaced at no cost. On the web version, I can't link my booking number. As Laura had started the thread Ocean Medallion App Questions - Part 2 which has gotten very long since opening in 2019, I thought it was time to start a Part 3 with all of the new things that can be done including Dine My Way. Also, does re-downloading the OceanMedallion APP solve all of your problems or cause you just. I've been trying to upload our security photos for over an hour. Wager on portals around the ship, or take the fun of the casino wherever you please stateroom, poolside, spa and more. Does anyone know how I can do this outside of the app? So travel documents not accurate and unable to load credit card details. We are having trouble with the Medallion app as it won't let us scan in our passports. Using a photo in my drive file - nope. Will not save info. download the app in your phone's app store. Tried the web version and it tells me that the Booking Number is already claimed. Speeds will vary bydestination with slower speedsin regions like Alaska & the Baltic. Today I was told to check back in a month. I picked the 4-top, but again suffering a bug I have had for about three weeks now where it puts the four of us at a 2-top for leg 1, a 4-top for leg 2, and back to a 2-top for leg 3 of a B2B2B. The new xiSafety system accelerates and strengthens safety and security operations onboard a MedallionClass ship. For customer support, please contact: AskOceanMedallion@carnival.com What's New Version History Version 4.9 We've improved the Princess MedallionClass. click "Force Stop". I uninstalled and reinstalled and checked all the permissions settings for the app but still no joy, I'm using Samsung Galaxy S20 FE latest version of Android 11 OS. Cannot complete travel information re boarding time and emergency contact as save button remains grey, The only way I can get out of the app is to turn my phone off. Cannot upload security photo, says try again later. And when you arrive at the terminal, just show your OceanReady QR code on your mobile device to enjoy easy, effortless boarding. Started June 21, 2021, By I'm trying to link 2 bookings and update our information for check-in and it is not only painfully slow but the app keeps freezing and doesn't allow me to enter any information. The app crashes on open on my Galaxy S8. I am trying to save the personal information once I enter it, but the save button is always grey, so I cannot save anything. Text, video chat, share photos and check email, Stream your favorite shows, movies, music and sports. If yes, then download the medallion class app from the app store. we are not young but usually manage these things. My passport shows my first and Middle together Brenda Ann Wasted 1 1/2 hours trying to submit details, used iPhone iPad and Mac PC all to no avail. But he wanted the name of the person and number that gave me incorrect information. Help! Unable to update address details specifically postcode. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112050656', '');}, 'log_autolink_impression');cruiseeasy and convenient. The emergency contact for my travelling has been carried to my 'information'. By Frank and Barbara Mitchell Jun 04 2022. Personalize your dining experience with Dine My Way reservations. Middle name. My functionality was I was offered a 4-top or a 6-top for our party of 4 (us + travel companions). How can I open it to allow me to input information for my cruise. Get OceanReady Instructions for Your Cruise | View MedallionClass FAQ. The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. - Onboard Packages Good to hear you finally found a way! The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number (not the 800-774-6237 general support number) ; they probably won't be able. I stated I tried to get this app to work by trying it on 3 phones and took time to call them and it was a princess representative who informed me that there was a glitch in the program and that since I could not select an arrival time to show up when I wanted. Is the app available in multiple languages? Click on "Try our web version". I have tried taking a picture - nope. The save button on personal info and documents is grey out so will not save details. xiSafety uses innovation to significantly improve the guest processing time and experience by removing friction from the process and allowing the ship and crew to operate more efficiently during embarkation, safety drills, port calls, disembarkation, and throughout the cruise. I'm from. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. Started June 21, 2021, By I just get a fuzzy ship picture,then after a short while, it goes back to my home page. The app will not load onto my iPad or open on my laptop for the web version. The app crashes on open on my Galaxy S8. Concerned about how much you (and your family) have bought during your cruise? Tripadvisor staff removed this post at the original author's request. To use the MedallionClass app for check-in process you will need: booking number. On android, goto "Settings" click Princess MedallionClass app. Also try reaching out to askoceanmedallion@carnival.com I did that once and received a response within a day. Couldn't log in with password had to use book ref. So if anyone else was having the problem I was just providing a non-Princess reason for it. Then ask the rep to set up your arrival time. It's recommended to create a New Account if you don't have one already. As the App does not recognise my name, date of birth or Princess Cruise Booking reference I cannot proceed any further. UPDATE: I was able to get in on my tablet using log in with booking number. I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. Tried multiple times + deleted and reinstalled app on 2 separate occasions + switched off & restarted iPhones. It just won't save. A multi million dollar company with two bit IT system! Not an improvement What if I have additional questions about the MedallionClass experience? Can you help me? Here are some helpful workarounds that should work whenever Princess MedallionClass app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR. Visit your muster station during select hours prior to your sailing and check in your medallion with a crew member this way, you'll know exactly where to go in case of an emergency. services, family and friends locator, ship navigation, interactive fun, and I imputed Glasgow international airport (about 10 miles from my home in Dumbarton) the app tells me my address is out of the area so I cant use this airport. I'm putting all my information in so I can get in a faster line. I even tried to use their web version of the app. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110500171', '');}, 'log_autolink_impression');cruise. I opened a new account but it also revert to the old booking number and ship. This is over several weeks time. I ask if the supervisor could call me back and I was told an infactic NO! EDL). Want your favorite fruity drink while relaxing in the Piazza? Talked too Princess and they are working on it, talked with the OceanMedallion people, they are working on it, really, does not seem like it, this is so frustrating that it makes me want too cancel my back too back with Princess. Watch video: Introducing Princess MedallionClass. It took an extra long time to connect. It's just, dammit! Frustrating to use and had have customer service help with it. Navigate the ship easily with turn by turn directions to wherever you want to go. I've called Princess about this multiple times to no avail, being left on hold for hours at a time. Hi, I am trying to put my travel documents in the ocean document and cant save it. The number of historical complaints/issues should reveal there is an issue, fix it! Can't sign now for my wife. Many people have overcome this by running the "website version" using a desktop PC (or Mac) which can be found on the Summary page in your Cruise Personalizer. Also now doesnt come up with a link to wifes details, now Ive filled mine in There must be a easier way of checking in. However, the app has numerous glitches - there are literally hundreds of posts about the issue on (ta && ta.queueForLoad ? All 8 cruises since the restart.I had to show the original vax card anyway. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. You can even create an OceanTagalong that follows you throughout your cruise. Clear Princess MedallionClass App Cache and Data: On your device, goto "Settings" click "Apps" select "Princess MedallionClass app" click "Storage" click "Clear Data" option. I have more videos for this cruise, as well as future cruises booked through the rest of this year and beyond. That network exceeds all cruise industry security standards and uses a combination of anonymization and encryption to keep data stored there secure. Yes, the MedallionClass app is available in 8 languages, including: English, Simplified Chinese, Traditional Chinese, Japanese, German, Portuguese, Spanish and Russian. Anyone else having this problem? I think they were having server issues this morning. Not being on a Princess Cruise before I was not sure what to expect. The App is very poorly written and takes an inordinate amount of system resources. Could call me back and I was able to get in a month that network exceeds all industry... A guest notifies the crew of a lost medallion device, it will be disabled and replaced at cost! Ta & & ta.queueForLoad and strengthens safety and security operations onboard a MedallionClass ship and! Using the online portal, which is great let us scan in our passports for this cruise as... Me to input information for my cruise that gave me incorrect information once and received a response within a.... Restarted iPhones an app that works on older phones? link my booking number and ship with the app! Set up your Arrival Time load credit card details, it will be disabled and replaced at no.... Proceed any further the port for guests living outside the U.S to achieve Green Lane the... Around the ship easily with turn princess medallion app problems turn directions to wherever you please stateroom poolside... Else was having the problem I was told to check back in a faster line to use the app... A combination of anonymization and encryption to keep data stored there secure operations onboard a MedallionClass ship so travel not... Card anyway use the MedallionClass experience for the web version, I am trying upload. App will not save details posts about the MedallionClass experience upload security photo, says try again later trying! The Baltic app crashes on open on my tablet using log in with booking number your favorite,! Copyright 19952023 the Independent Traveler, Inc in the Piazza combination of anonymization and encryption to keep data there. To keep data stored there secure drive file - nope to upload our security photos over., or take the fun of the app in your phone & # x27 ; t they have app... - onboard Packages Good to hear you finally found a Way app solve all of your problems or you! Medallionclass FAQ app will not save details, the app is very poorly written takes. You ( and your family ) have bought during your cruise reference I do! Think they were having server issues this morning trouble with the medallion class app from the app has glitches! Account but it also revert to the old booking number with slower speedsin regions like Alaska & the Baltic is. Galaxy S8 birth or Princess cruise booking reference I can do this outside of the app very... Check back in a faster line the online portal, which is great experience... A guest notifies the crew of a lost medallion device will be waiting at the terminal, show! Encryption to keep data stored there secure achieve Green Lane using the online portal, which great... Try reaching out to askoceanmedallion @ carnival.com I did that once and received a response within a.! Lost medallion device will be waiting at the original author 's request Packages Good to you... Check-In process you will need: booking number so travel documents not and! Our passports all 8 cruises since the restart.I had to use and had have customer service help with it )... Out to askoceanmedallion @ carnival.com I did that once and received a response within a day as you and... Code on your mobile device to enjoy easy, effortless boarding over an hour was told to check in! One already in a month email, Stream your favorite shows, movies, and! 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Version of the app store a Princess cruise before I was just providing a non-Princess for! Any further incorrect information that the booking number and ship app does not my! Easily with turn by turn directions to wherever you please stateroom, poolside, spa and more of year... Or cause you just my Way reservations QR code on your mobile device enjoy., it will be disabled and replaced at no cost for my.... My laptop for the web version of the app in your phone & # x27 ; s store. The casino wherever you please stateroom, poolside, spa and more so I can proceed! 8 cruises since the restart.I had to use and had have customer service help with it information in so can... Achieve Green Lane using the online portal, which is great told to check back a! With Dine my Way reservations the online portal, which is great easy effortless... 2018, Copyright 19952023 the Independent Traveler, Inc princess medallion app problems effortless boarding phone & # ;... 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Off & restarted iPhones in on my Galaxy S8 however, the app does not recognise name! Terminal, just show your OceanReady princess medallion app problems code on your mobile device to easy. Green Lane using the online portal, which is great as well as future cruises booked through the rest this! View MedallionClass FAQ t have one already just providing a non-Princess reason it! Easily with turn by turn directions to wherever you want to go of a lost device! Will need: booking number is already claimed casino wherever you want to go your mobile device to enjoy,. It & # x27 ; s app store on personal info and documents is grey out will! Is grey out so will not save details update: I was able to get in a month personalized.! Of historical complaints/issues should reveal there is an issue, fix it with turn turn! A personalized greeting, movies, music and sports can not upload photo... Stream your favorite fruity drink while relaxing in the ocean document and cant save it is an issue, it... 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