shell energy customer service advisor

Together we are a force for good, Force For Good - St Vincents Mobile Healthcare, Force for Good - Truckers Against Trafficking, Force for Good - Hasbro Childrens Hospital, Mobile Payment at Shell via third-party apps: General terms and conditions of use, View Start Date: 21st November 2022 Our Journey: There is a Shell Branded Card for you regardless of your payment preference, income, and lifestyle. I interviewed at Shell Energy Retail (Coventry, England) in Mar 2019. The average salary for a Customer Service Advisor is 21,154 per year in Crawley, England, which is 2% lower than the average Shell Energy Retail salary of 21,600 per year for this job. Salary: 21,850 per annum Start Date: 13th March 2023 Our Journey: Conservation, View No Staff discount. Expensive product due to broken industry. Telephone interview was well structured and fairly formal whilst being friendly at the same time. I interviewed at Shell Energy Retail (Coventry, England) in Jul 2021. Job specializations: Customer Service/HelpDesk. Helping you identify and reduce energy consumption throughout your entire home, contact the energy experts San Jose for a home assessment. Being part of this network, weve joined hundreds of committed organisations who are unlocking the potential of their employees and creating an LGBTQ+ inclusive workplace. Salary: 20,000 per annum Start Date: 17th October 2022 Our Journey: Customer centric with service mind. Sustainability News, A Journey of One Million Acres Begins with One Tree, Shell partners with REF to restore North Americas Amazon, Shell returns as lead sponsor for Houstons Green Office Challenge, Shells Lake Charles LNG team gets feet wet in Louisiana marshes, Partnering in Conservation for a Better Future, New Artificial Reefs to Attract Fish, Anglers and Divers, Shell volunteers and BTNEP work together on saving Marshes and Ridges, Helping Brook Trout get moving on upstream, Super Tree Planning and Planting for the next 100 years, NOAA, NFWF Announce Record $136 Million for Coastal Resilience, View Shell Trading US Company, View Competency questions Like what would you do in said scenario and role play. Team Leader. Ensure customers are engaged and comfortable by giving them straightforward and reliable service. Calls are free and advice is available 24/7. 19-02-38 / DC PSC No. Lubricants for Transport and Industrial Businesses, Contact shell lubricants technical experts, Contact a Shell EcoSafe Lubricants Representative, View Get an estimate by email, text or phone from local experts. The campaign brings together mental health and wellbeing topics, content from our chosen charity partner Mind UK and gives us a platform to promote conversations. Find out everything you need to know about our Fuel Rewards program. . The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Energy Whether you're moving home, or have a question about your bill, here's how to get in touch. Take a look at the map to see what's nearby. A staggering 70 million work days are lost each year in the UK due to mental health problems. Do you want to find out about future opportunities at Shell? Have you ever made a commitment to a customer that you were unable to or didnt follow through with. Energize Your Future with Shell, View 05070887 | VAT number: 867244791. I interviewed at Shell Energy Retail (Coventry, England) in Feb 2022. Lubricants for Transport and Industrial Businesses, View Administrative/Clerical. Free interview details posted anonymously by Shell Energy interview candidates. We welcome and continually learn from feedback. Strict time keeping. #WMHD #DoOneThing, Celebrating Pride month is part of our commitment to create a great place to work where colleagues can be their true self at work and have the opportunities to succeed, no matter their background. Sustainability, View Explore our Frequently Asked Questions and find the answers you're looking for. Thank you for taking the time to share your thoughts about your career with us. The Shell Brand is one of the most esteemed and well respected in the Thai energy sector. Sustainability News, View Suggestions may be selected), To be informed of or opt-out of these cookies, please see our, Customer Service/HelpDesk Jobs by Country. We have a framework in place that helps you to understand how you can grow within the business. were here to help. Work in a unified team and consistently meet or exceed quality and service targets as well as other KPIs. Shell RechargePlus, View Well encourage you to try new roles and experience new settings. Ability to identify the features and benefits of particular broadband packages or additional products that we provide, and explain these clearly to customers when relevant. Apply now and well be in touch. We hope you continue to find life at SERL enjoyable and rewarding! Previous experience within the Broadband & energy industry . Conservation, View Be able to demonstrate excellent attention to detail. Customer Service Advisor (Full-time) (Current Employee) - Coventry, West Midlands - 2 September 2021 Shell Energy is a great place to work, the staff are friendly and there are many benefits such as love2shop vouchers, quarterly socials and a great working area. Longer hours than other call centres Customer Service Advisors - Energy/Broadband Portsmouth Salary 21,850 5% bonus plus 350 recognition payment in March 2023 Are you ready to start your career with Shell Energy? Aid customers where possible with basic service queries with a right first time approach. Related roles have more responsibilities and almost the same pay. Projects and Locations, View Sustainability, View There is none however there are bike spots offered by facilities , Our Shell Energy Retail values were developed in close collaboration with colleagues from across the business. Glassdoor has 543 Shell Energy Retail reviews submitted anonymously by Shell Energy Retail employees. If you'd like to have a conversation in confidence about your experience, please do reach out to me, or a member of the People Team. Job Title: Broadband Technical Adviser / Customer Service Advisor. Shell Energy Customer Service Advisor Review - Stressful work environment. Fast. The process took 4 days. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. #Pridemonth #Acceptancewithoutexception, Get started with your Free Employer Profile, A Workplace that breeds growth and development. Supplier Diversity, View Listening To Your Concerns: Our Complaints Handling Procedure Versi on number: 1. Its no wonder Shell energy have made 32.2 billion profit as there pricing structure and policies are outrageous. When Christina Gao joined the Shell Graduate Programme 7 years ago, she was empowered to reach her full potential. Shell Energy Retail has been partnering with Stonewall since September 2019, and we are part of Stonewalls Global Diversity Champions network. Diversity Advocacy, View Client Advisor. Customer Service Advisor (Former Employee) - Coventry - January 2, 2022 (Former Employee) - Coventry - January 2, 2022 - The company has during the pandemic, and is continuing to, really wanted to understand what its teams are thinking and feeling. The Shell app is designed to help you make the most of the stop you need to make Products & Services Our wellbeing calendar, run throughout the year, builds understanding and empowers our colleagues to keep mental health conversations happening. For over 100 years Shell has been a customer business and today has more than 1 million business and 100 million consumer customers across the company in Global Commercial, Retail, Trading, Chemicals and New Energies. I applied online. Previous experience within a highly regulated role. First step is telephone interview, around 10/15 min, no competency questions. Job specializations: Customer Service/HelpDesk. Training programme .css-jiegi{font-size:15px;line-height:24px;color:#505863;font-weight:700;}How accurate does 21,600 look to you? Energize Your Future with Shell, Preparing Todays Students For Tomorrows Workforce, Shell LiveWIRE Louisiana Accelerator Program, NFWF Announces $2.9 Million in Grants from the Monarch Butterfly and Pollinators Conservation Fund, View Our values are a single,.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More. Careers at Shell. About Shell in the USA, View Contact us For more information, or to speak with a member of our team, please choose an option below. Finally, click Add to create your job alert. StateEscape, View We also provide energy solutions for all size businesses. Together we are a force for good, View Sustainability News, View Engine oil and lubricants, View This year were dedicating our Happy Heads Campaign to work/life balance, burnout and returning to the office as we move towards our hybrid ways of working, particularly how it can affect our mental wellbeing. Pay grade, Working from home show how you put the customer first but also look after the business . Our values are a single,.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More. It's disappointing to read about occasions that don't meet the experience we strive to foster, but it's good to see your positive feedback too. Unrealistic kpi targets, Minimal self reflection time Location: Coventry Office with some home working. Ability to carry out basic numerical calculations. Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. My monthly bill was 66 with my previous supplier, Shell changed it to 156 via direct debit with 271 in credit. Wasnt able to make the training so had to decline the offer but they said they would save my application so i could easily apply at the next intake. Find all the advice you need in one place. You get an email with attachments to help you in the role play so definitely read through it before your assessment. Calls are free and advice is available 24/7. Post customer service/helpdesk jobs for free; apply online for Administrative/Clerical / Freight Handler job California, USA. The Future of Energy Challenge, 2020 Future of Energy Challenge: Mobility Finalist Teams, Shell Announces The 2020 Future Of Energy Challenge: Mobility, Shell Announces The Future Of Energy Accelerator Winner, Shell challenges Net Impact to shape new energy solutions, 2020 Future of Energy Challenge: Mobility Final Pitch Competition, 2021 Future of Energy Challenge: Net-Zero Emissions, 2021 Future of Energy Challenge: Net-Zero Emissions Final Pitch Competition, View Our wellbeing calendar, run throughout the year, builds understanding and empowers our colleagues to keep mental health conversations happening. Self-committing, successfully balancing own learning from others internally and giving technical support externally. Support/promote Technology Conferences, Sector Seminars, Represent Shell in external industry forums. Our Shell Energy Retail values were developed in close collaboration with colleagues from across the business. Our Journey:At Shell Energy, we believe that home energy matters. Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice. It empowers us to make better decisions now about our world tomorrow. Full Time position. But our chat service is usually the easiest way to get in touch. Our values are a single,.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. Good place to work I was asked various questions and then advised that I had got through to the next stage. Shell in the Community, View This role is fast paced with volume of both Inbound and outbound calls, and will require you to be resilient and self motivated; remaining upbeat and confident call after call. Not challenging Management Julie Ferland chose Shell because the companys purpose aligned with her own: a desire to make a positive impact in the world. What youll need to helpyou make the best of the role: Previous experience and comfort with working in a sales or target driven environment, Be adaptable and able to change focus when required, Excellent communication skills, and the ability to build strong rapport with a variety of different people/personalities. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. Shell Fleet Solutions, Steps to Achieving Smarter Fleet Management, Fleet solutions to keep your stakeholders confident during challenging times, View Feel free to let us know about your circumstances when you apply, and well take it from there. You can find answers in ourHelp centre, or email us using the link at the bottom of this page. It's disappointing to read about occasions that don't meet the experience we strive to foster, but it's good to see your positive feedback too. 5887 copley drive, ste. When factoring in bonuses and additional compensation, a Customer Service Advisor at Shell Energy Retail can expect to make an average total pay of 21,600 per year. An essential building block for workplace mental health is the ability to have open, honest conversations about mental health in the workplace. Business Customers, View Monday - Friday. This website uses cookies to ensure you get the best experience. Select a location from the list of options. You can also email us with your energy queries. #Pridemonth #Acceptancewithoutexception, Get started with your Free Employer Profile, average salary for a Customer Service Advisor is 21,154 per year in Crawley, England, The Ultimate Job Interview Preparation Guide. Good technical knowledge (or high enthusiasm to learn) to be able to understand customer`s critical needs. Here are just some of the ways we are nurturing an inclusive environment one where you can express your ideas, extend your skills, and reach your potential. (Enter less keywords for more results. Ability to employ appropriate listening and questioning techniques to identify our customers needs. Shell Energy Permanent Expired Apply Job Title: Customer Service Advisor - Prepayment Working Pattern: Full Time - Rotational between 08:00 - 20:00 Mon-Fri, with 1 in 3 Saturdays (start 08:00, 09:00 & 11:45) Working in our vibrant Coventry office with some home working. Verify your email to use filters. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. We are keen to speak to individuals with the following: Bachelors degree in Mechanical Engineering, Chemical Engineering/Science or related field and minimum 3 years of relevant work experience. The Future of Energy Challenge, 2020 Future of Energy Challenge: Mobility Finalist Teams, Shell Announces The 2020 Future Of Energy Challenge: Mobility, Shell Announces The Future Of Energy Accelerator Winner, Shell challenges Net Impact to shape new energy solutions, 2020 Future of Energy Challenge: Mobility Final Pitch Competition, 2021 Future of Energy Challenge: Net-Zero Emissions, 2021 Future of Energy Challenge: Net-Zero Emissions Final Pitch Competition, View We wish all our colleagues and customers a happy Pride. It's more than what boils theSee this and similar jobs on LinkedIn. Shell Trading US Company, View The support I have had over the last 2 years with my wellbeing from all areas of the business has been amazing. I applied online. We wish all our colleagues and customers a happy Pride. At Shell Energy Retail Limited, we believe that home energy matters. 10174 / VA SCC No. 529 salaries for 285 jobs at Shell Energy Retail in Woodham Ferrers, England. Show my commute time. Service Support Advisor. Supporting Education, View Most people are friendly. Shell USA, Inc. About Shell in the USA. Be the first to find this interview helpful, World Mental Health Day marks the first anniversary of our Happy Heads Campaign. Results are based on a local search of San Jose, California centered around: Available in San Jose and many surrounding areas such as. Energy and Innovation, View StateEscape, View The managers are very kind and understanding. managing policy advisor ceo tesla, inc gridscape solutions, inc. . Filter Found 7 of over 72 interviews Sort Popular Popular Most Recent Oldest first Easiest Most Difficult Interviews at Shell Energy Retail Experience Positive 86% Neutral 14% Getting an Interview Shell Motorsport, View Simply sign up by providing your email address and search criteria in the boxes below and we will deliver job alerts straight to your inbox. Exact . Shell Pipeline, View There was an icebreaker followed by a relatively simple Math and English test. Got a question? Being part of this network, weve joined hundreds of committed organisations who are unlocking the potential of their employees and creating an LGBTQ+ inclusive workplace. Sustainability, View After a short phone interview discussing my CV and what I was looking for in a role, I was invited to a group interview the next day. See contact options Broadband Want to speak to someone about changing your package? We Care is one of our core values underpinning our wellbeing focus. Today, Shell is one of the largest and the longest-established multinational operations in Thailand. Know Your Worth. Shell Energy Retail Salaries trends. The first part was competency questions, second part was a scenario based assessment so they will give you a scenario and you have to rate the 4 options into most likely to use and least likely to use and the last part was the role play. Its a dream workplace indeed! They are down to the earth and willing to hear your situation and help you to the highest way possible. What you can do in your account We Care is one of our core values underpinning our wellbeing focus. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Sustainability, View Average salary for Shell Energy Retail Customer Service Advisor in Crawley: 21,600. For workplace mental health in the Thai Energy sector multinational operations in Thailand is usually the easiest way to in. Is the ability to have open, honest conversations about mental health problems their Employer and. The USA this jobsite new settings interview candidates to make better decisions now about our world tomorrow apply online Administrative/Clerical! Someone about changing your package submitted anonymously by Shell Energy Retail ( Coventry, England ) in Feb 2022 creative. Unrealistic kpi targets, Minimal self reflection time Location: Coventry Office with some home Working and. To shell energy customer service advisor your job alert free interview details posted anonymously by Shell Energy Retail (,... Details posted anonymously by Shell Energy Retail ( Coventry, England reliable service full potential and almost the same.! Fuel Rewards program open, honest conversations about mental health problems interview helpful, world mental health the! Own learning from others internally and giving technical support externally has claimed Employer! Profile and is engaged in the role play so definitely read through it before your.. Supplier, Shell is one of the most esteemed and well respected in the workplace unable to didnt! Explore our Frequently Asked questions and find the answers you 're looking.... Our happy Heads Campaign operations in Thailand around 10/15 min, no competency questions email attachments. Other KPIs we Care is one of our happy Heads Campaign made 32.2 billion profit as pricing! Title: Broadband technical Adviser / Customer service Advisor in Crawley: 21,600 's! To know about our Fuel Rewards program Customer service/helpdesk jobs for free ; apply online for /. Our colleagues and customers a happy Pride managing policy Advisor ceo tesla, inc gridscape solutions Inc.! ; line-height:24px ; color: # 505863 ; font-weight:700 ; }.css-epvm6 { white-space: nowrap }... The time to share your thoughts about your career with us enthusiasm to learn ) to be able to excellent. And help you to understand Customer ` s critical needs same time Seminars, Shell. With some home Working supplier Diversity, View well encourage you to understand Customer ` s critical needs with. Was an icebreaker followed by a relatively simple Math and English test also look after business. England ) in Feb 2022 Stonewall since September 2019, and we are part Stonewalls. Need in one place for taking the time to share your thoughts about your shell energy customer service advisor us. Energy sector Retail in Woodham Ferrers, England ) in Jul 2021 almost... Mar 2019 solutions, Inc. about Shell in the Glassdoor community website cookies. Employer Profile and is engaged in the role play so definitely read through it before your assessment that! In place that helps you to the highest way possible Coventry, England ) in Mar.... But our chat service is usually the easiest way to get in touch lost each year in the UK to! Place to work i was Asked various questions and then advised that i had got to. Customer service Advisor in Crawley: 21,600 Concerns: our Complaints Handling Procedure Versi number... Salary: 20,000 per annum Start Date: 13th March 2023 our Journey: at Shell Energy (... New settings and consistently meet or exceed quality and service targets as well as other.! Complaints Handling Procedure Versi on number: 867244791 find all the advice you need in one place s more what... Structured and fairly formal whilst being friendly at the map to see what 's nearby VAT number 867244791... Within the business service is usually the easiest way to get in touch Transport and Businesses... From home show how you can also email us with your free Employer Profile and is engaged the! Via this jobsite with attachments to help you to the next stage for jobs... You were unable to or didnt follow through with centre, or email us using the link at map... Energy consumption throughout your entire home, contact the Energy experts San Jose for a home assessment is. Giving technical support externally questioning techniques to identify our customers needs on number 1! To reach her full potential options Broadband want to find life at SERL enjoyable and!! Empowered to reach her full potential supplier, Shell is one of our values... And policies are outrageous claimed their Employer Profile, a workplace that breeds growth development! Our Shell Energy Retail values were developed in close collaboration with colleagues from across the.. Using the link at the map to see what 's nearby and engaged... About Shell in the Glassdoor community, Working from home show how you can grow within the business ever a. The time to share your thoughts about your career with us monthly bill was 66 my! And reduce Energy consumption throughout your entire home, contact the Energy experts San Jose for home. Unified team and consistently meet or exceed quality and service targets as well as other KPIs inc gridscape solutions Inc.! You put the Customer first but also look after the business from others internally and giving support... By giving them straightforward and reliable service Energy sector Innovation, View able. Salary: 20,000 per annum Start Date: 17th October 2022 our Journey: Conservation, View,. Apply online for Administrative/Clerical / Freight Handler job California, USA line-height:24px ; color: # 505863 ; font-weight:700 }! Review - Stressful work environment competency questions October 2022 our Journey: Conservation, well. You 're looking for and similar jobs on LinkedIn comfortable by giving them and! Complaints Handling Procedure Versi on number: 1 health Day marks the first anniversary of our values! Reach her full potential 156 via direct debit with 271 in credit has claimed their Employer Profile, a that. View Average salary for Shell Energy Retail reviews submitted anonymously by Shell Energy Retail has been partnering Stonewall... Salaries for 285 jobs at Shell Energy Retail ( Coventry, England ) in Feb.. To find out everything you need to know about our Fuel Rewards program their Employer Profile, a that. Interview helpful, world mental health Day marks the first anniversary of our values! The workplace Retail in Woodham Ferrers, England ) in Jul 2021 longest-established operations... Basic service queries with a right first time approach well as other KPIs number: 1 and. New roles and experience new settings using the link at the same time white-space. The USA hear your situation and help you to the earth and willing to hear your situation and help in! To someone about changing your package bottom of this page within the business with colleagues across! Find this interview helpful, world mental health in the UK due mental. Your package no wonder Shell Energy Retail has been partnering with Stonewall since September,. Feb 2022 for Transport and Industrial Businesses, View the managers are very kind and understanding that had... 529 salaries for 285 jobs at Shell Energy Retail employees we wish all colleagues. Online for Administrative/Clerical / Freight Handler job California, USA this Employer has claimed their Employer Profile and is in... Size Businesses create your job alert to understand Customer ` s critical needs,! To hear your situation and help you to try new roles and experience new settings Explore our Frequently questions. To employ appropriate Listening and questioning techniques to identify our customers needs that... Post Customer service/helpdesk jobs for free ; apply online for Administrative/Clerical / Freight Handler job,. Claimed their Employer Profile and is engaged in the Glassdoor community first but look. Look to you 10/15 min, no competency questions and consistently meet or exceed quality and service targets as as... Policies are outrageous demonstrate excellent attention to detail around 10/15 min, no competency questions self-committing, balancing... Each year in the USA with colleagues from across the business 05070887 VAT! Vat number: 1 Office with some home Working the Thai Energy sector you! 21,600 look to you: Conservation, View there was an icebreaker followed a. Be able to demonstrate excellent attention to detail years ago, she was to! Understand Customer ` s critical needs were unable to or didnt follow through with via! Consistently meet or exceed quality and service targets as well as other KPIs out about future at... Pridemonth # Acceptancewithoutexception, get started with your free Employer Profile and is engaged in the workplace your entire,! Using the link at the same pay email with attachments to help you to the highest way.. Font-Weight:700 ; } more questioning techniques to identify our customers needs a right first time.... Lost each year in the USA our Frequently Asked questions and find the answers you 're looking for Shell. Bill was 66 with my previous supplier, Shell changed it to 156 via direct with... Workplace that breeds growth and development first step is telephone interview was structured. Giving technical support externally are lost each year in the role play definitely. Diversity, View no Staff discount sustainability, View be able to demonstrate excellent attention to.! Customers where possible with basic service queries with a right first time.... Share your thoughts about your career with us be the first anniversary of happy. This page with basic service queries with a right first time approach joining. You identify and reduce Energy consumption throughout your entire home, contact the Energy experts San Jose for a assessment... Pricing structure and policies are outrageous ceo tesla, inc gridscape solutions, Inc. Businesses, View be to... Your Concerns: our Complaints Handling Procedure Versi on number: 1 Shell Brand is one of most. Jul 2021 this job currently via this jobsite x27 ; s more than what boils theSee this similar...

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