If you have any questions about the Local 60+ scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. You must call into a Merseytravel Centre. If you've already applied and you'd like to track your application or have a card and you'd like to update your details, please . If your bus pass is stolen, we'll arrange a replacement free of charge. Best . Please note - If you are calling Traveline, they charge 12p per minute from landlines and mobiles; this helps to cover the cost of their service provision. Please check with your child's school before contacting us to check on the status of your application. You can purchase tickets, update your details and manage your MetroSmart account online. . Your supporting evidence must be dated within the last 12 months. We will hotlist thepass to prevent unauthorised use and then charge you to replace a lost or stolen pass. It must be dated within the last 12 months. . Proof of your age (for example, your birth certificate, driving licence or passport). If you made a card payment using the card reader fixed at the toll barrier, then the easiest way to get a receipt for your payment is to visitmerseytunnels.co.ukand click theRequest a receiptpanel on the main page. You must have officially enrolled in order to be eligible. Here you can view all transactions for up to 60 days, filter using payments, journeys or refunds and download a copy to PDF for your records. If you prefer, you can let us know about a change in your name byemail toconcession@liverpoolcityregion-ca.gov.uk. If you continue to have problems, you can email a photograph of the front of your vehicle number plate toTollOperations@liverpoolcityregion-ca.gov.ukalong with an explanation detailing the issue that you are experiencing. The easiest way to do this is to log in to your online T-FLOW account at merseytunnels.co.uk. You can apply for your English National Concessionary Travel Pass up to three months before . Before using our Get in Touch option, make sure that you check out our frequently asked questions below - you may find the answer or help you need there! If you are a registered T-FLOW user, then you can log in to your account online and select theTransactionsoption from the top of the page. Click here to see if your address is within Merseyside. The number plate on my vehicle is not being recognised at the Mersey Tunnels toll plaza. You can also replace your stolen bus pass by phoning us on 01634 333 333. Your new pass will be not sent until a week before your old pass expires. If there's no clear or obvious damage to the pass we'll arrange for a replacement free of charge. The replacement pass will be sent to you by post. Oh, and it can be used on the river ferries as well. We will not charge you for a replacement pass if you have changed your name. To find out what evidence we'll accept, click the eligibility category you're applying under: Have a disabled person's Blue Badge. Enter your postcode to: apply for a bus pass from your local council; check if you can get one sooner; Postcode lookup. Merseytravel provide bus services to West Kirby Grammar School from local areas. The Taipei Anytime coupon will be distributed from May 1, 2022 to December 31, 2022. If you are a member of the press or media and have a query, please send an email to communications@liverpoolcityregion-ca.gov.uk where a member of our Communications Team will contact you back directly. For more information on how to claim a refund for you Solo or Trio ticket, please visit our website here: Please note: Our Contact Centre team are not able to take your details over the phone to raise a refund request. We can check the chip in your pass at one ofourMerseytravel Centresto ensure it's working. Network Railowns the infrastructure, including the railway tracks, signals, tunnels, bridges, level crossings and most stations. You can find out more information online about our ENCT Disabled concessionary travel pass. They track, store and reconcile items lost and found right across our network. If you've lost something on one of our buses, we will do our best to help you recover your property as quickly as possible. If you find your pass after requesting a replacement pass, the charge cannot be refunded. Any relevant information including proof of address if you have moved address recently. Using your disabled persons bus pass. Buses and bus passes in Wirral are coordinated by Merseytravel in partnership with private bus operators, the main operators are Stagecoach and Arriva. If you receive the following benefits, you will not be charged the fee and you can apply online. We are sorry for any inconvenience caused. Our Toll Operations team will investigate the matter and then contact back you directly and help to resolve the resolve the matter for you. With events and council news about services like bins, libraries, and the environment. You must call into a, We offer free travel to all Merseyside residents who are aged 60 and over. A letter from GP/Consultant confirming that you are without speech. stream Buses and bus passes in Wirral are coordinated by Merseytravel in partnership with private bus operators, the main operators are Stagecoach and Arriva. Make sure that you have told us if you have changed your name . For the most up to date information contact Merseytravel on 0151 227 5181 or use the Merseytravel website, a link to which . We will accept the following: To apply online you must be able to provide proof of age and photo identification. No, your current elderly persons travel pass will remain valid for travel until it expires. taken against a white or pale background. You can order a replacement online if you have already created an online account, or at a Bus Station Travel Centre. Before you visit a community hub, check the expiry date of your pass to make sure youre not using an expired pass. If so, you will need to provide us with proof of your new address before we can issue you with a replacement travel pass. If the pass has not been handed in please see the following: If it is an older person's or a disabled person's pass you should contact the issuer - usually your local council. I have lost my Multi-journey Saver ticket, what should I do? Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres . /BitsPerComponent 8 We cannot give refunds once we've processed your payment, even if you find your lost pass. Replace a faulty Medway bus pass As a result, we would recommend checking your number plate for this to see if any of the caps have fallen off the screw or bolts. Replace a stolen disabled person's bus pass online. This payment is non-refundable. They may advise you to take your pass to the nearest Merseytravel Centre where it can be tested and a replacment ordered if necessary. You can visit a Merseytravel Centre for face-to-face support for most of your travel and ticketing needs. You will need to wait 3 working days before logging back into your online account and setting up a new Direct Debit instruction with your new payment details. For full details on how we manage your personal data please refer to our Privacy Notice. You can call our Customer Service Contact Centre on 0151 330 1003, or you can speak to a member of the team at any of the Mersey Ferry terminals. Once you become eligible for your English National Concessionary Travel Pass we will automatically send your card to you by post. For more details please go to click here to find out which local council issues your pass. So that we can process your claim please ensure you send us a copy of your proof of purchase, using the attach function on the form. If you do not have a crime reference number you'll need to request a replacement lost bus pass (see above). Seven days after you have notified us of the loss, a replacement can be ordered by contacting us again and paying the fee of 10.00. We aim to have normal service resumed as swiftly as possible. At all times, on a Saturday, Sunday and bank holidays. Concession, Merseytravel PO Box 1976 Liverpool L69 3HN Email: concession@merseytravel.gov.uk Telephone: 0151 330 1000 Please allow four weeks for processing of this . Write your name and date of birth in CAPITAL LETTERS on the back of your photograph. I would like to make a complaint. Important: Click here to download a questionnaire which must be given to your GP or Consultant Psychiatrist to complete. ck3 alexander the great dna. A similar bill which shows your name and address. /Filter/DCTDecode If you're disabled, you can get a free bus pass if you are aged 5 or over, live in Scotland, and you: get a qualifying benefit. Metro Card will launch on 2 December, replacing Walrus. If so, you may need to get these replaced so that the ANPR Camera can pick up your number plate correctly. Your pass will be hotlisted immediately to prevent any unauthorised use; our team will then take a payment and order you a replacement pass which will be despatched by post to the address we hold on record. View bus timetables. Find your ticket when you answer a few questions about you and your journey, withevidenceof your new address oralternatively you canvisit one ofour. /ColorSpace/DeviceRGB If your number plate doesnt conform to the DVLA standard, then you would need to change your plate accordingly or use an alternative method of payment when travel through the Mersey Tunnels. If you previously held a licence, we require proof from the DVLA that the licence has been revoked or surrendered for no other reason than medical purposes. If your primary address is in Wales and you're either aged 60 and over or meet the Government's disability eligibility criteria, you can travel for free on most bus services in Wales and the borders and get discounted or free travel on many rail services. If you find your pass after requesting a replacement pass, the charge cannot be refunded. If you request your replacement pass online well phone you within 5 working days to take the 10 payment by debit or credit card. /Height 596 If you already have a Merseytravel Local Travel Pass you do not have to reapply. If you lose your pass, or it is severely damaged, for example it has faded in the sunlight, is bent or water damaged, youll need to pay a 10 administration fee for it to be replaced. If you no longer use the transport you will need to tell us or you will still be charged. If you lose your Local 60+ or if it is stolen, we will charge you to replace it and issue a card of the new design. Bus Service Operator Grant Survey 2021-22. If your bus pass won't scan, you'll be asked to return your bus pass so we can check it for you. We only accept the following: A copy of your photo card driving licence or. Jadu. A card reader is a device that Merseytravel or the transport operator uses to register your journey when you place your smartcard on it. This scheme i. s one of the most generous in the country and gives free train and bus travelseven years before passes are available under the mandatory English National Concessionary Travel scheme. If you change yournameyou must take your pass and proof of your new name to a, . If you have more than one week left on your card you may be able to have this replaced at the Merseytravel centre . We may contact you to ask for more details about your disability or you may be asked to attend an assessment. Pass holders will also be unable to travel free on . You can apply for a bus pass up to 8 weeks before it is needed. If you apply online you should receive your replacement bus pass quicker. If you do not have any photographic proof of age, you will need to take your Birth Certificate and apply in person at one of our Merseytravel Centres. Once submitted, your complaint will be assigned a unique reference number and assigned to the relevant team or third-party operator for their review and direct response back to you. Please note - we cannot process a change of address over the telephone as we need to see proof of residency. colour. When emailing the team, please include a copy of the proof of purchase for your ticket (this will either be an email if your purchased online or a paper receipt if you bought it in person). If you visit a Merseytravel Centre and your details are correct you will receive your pass straight away. In the past we have not charged for one of these passes, but from 1st April 2022 there will be a one-off charge of 10 for the concessionary travel pass. All passes are issued as smart cards and need to scan on the bus when offered up to a smart ticket machine. Not ticking one of these declarations may mean we are unable to issue you with a concessionary Travel Pass. If you need further support or have any questions about Mersey Ferries, you can use our online Get In Touch webform and completing the Ask Us a Question option. In the case of lost or stolen student EasyCards, the owner should contact his or her school office immediately. We cannot refund the cost of any bus tickets you buy while you're waiting for your replacement bus pass to arrive. Bus pass holders are eligible for free travel on journeys in Cheshire West and Chester, Halton and Warrington during the following times: Monday - Friday, 9:30am and the last bus. You can also replace your stolen bus pass by phoning us on 01634 333 333. Pensioners face bus rule change. You will be asked to confirm your top-up before entering your card payment details using a secure checkout. Book a library appointment to replace your free bus pass. You can find out more information about the DVLA standards onlinehere. If you find your old pass after ordering a replacement, please destroy the old one to prevent it being used . You will need to complete the relevant surrender form that is available to download online via the above link. We can check the chip in your pass at one ofour. The changes, announced by the . School travel applications - information for parents. Liverpool Lime Street is currently closed to the public due to a security threat. We will charge you to replace a damaged pass. Any payments made using a mobile device (e.g. Please try again. Please Note: We cannot process refunds during a Direct Debit payment collection this means the refund button will be removed from your account 3-days prior to your Direct Debit collection date and up to 3-days after. Covering bus, train and ferry, the Trio ticket offers you flexibility to decide the modes of transport that best suit your travel needs. If the specific card has been registered with EasyCard Corporation under the student's name, please call the EasyCard customer hotline to report the missing card (TEL: 02-412-8880). If you change address it is your responsibility to inform TfGM. Replacing lost or damaged passes. Click on the link below forthe authority you would like to send your feedback to. Lost Property. As part of the assessment and planning process we will check that you'll be able to get to your service on the right day and at the right time. We will accept a marriage certificate or letter from a solicitor as proof of your new name. If the damage could be a risk to personal safety, you can call 0800 731 3699to report the damage. Passports, driving licences and parking Blue Badges, along with older and disabled people's bus passes are among the types of photo ID people can show to be allowed to vote under the Election Act 2022. If you are eligible for a Local Travel Pass and have applied in person at a Merseytravel Centre, then you should receive your pass on the same day, or on your 60th birthday if you applied in advance. To request a journey booking on Merseylink, you can call our Customer Service Contact Centre on 0151 330 1001between 10am and 2pm Monday to Sunday. ME14 1XX. How do I check and how do I get it back. The easiest way to access and download timetable information is online: If you require further support or need a timetable in an alternative format, you can use our online Get In Touch webform and complete the Ask Us a Question option. Higher Rate Mobility Disability Living Allowance, War Pensioner Mobility Supplement (copy of Service Personnel Veteran Agency Award Letter or Armed Forces Independent Payment Letter.). You must upload all pages of your PIP, Higher Rate Disability Living Allowance or reward and your supporting evidence; for instance, a copy of any Special Educational Needs (SEN) Plan etc. We normally send Wirral View on Fridays so please look out for it. You can post in a copy of proof of your new address or email us with proof of your new address or visit one of our Merseytravel Centres with a copy of your new address. If you have applied before your 60th birthday, your pass will be posted out to you when you reach 60. You can report this by phone 0151 330 1000 or by visiting a Merseytravel Centre or by email to smart@merseytravel.gov.uk . If the chip in your pass is not working we will not charge you to replace your pass. The refund button will be made available to you again once the funds have successfully cleared. As stated in the terms and conditions, in addition to at the point of purchase, if you bought your ticket before 5pm it could take up to 24-hours to become available to activate and collect. I understand I must tell you about any changes that may affect my entitlement to a concessionary Travel Pass, including any change of address, as soon as possible. Please note: The Customer Services Contact Centre and T-FLOW teams are unbale to support any further on this matter; and the guidance that they will provide to you is the same as listed above. Email: concession@merseytravel.gov.uk. 00:00, 1 APR 2010. Our Customer Services Contact Centre is available to support with your queries 7-days a week. Booking requests can be made no earlier than 2-days before and no later than 7-days before your requested journey date. There is a 5 fee to replace a lost or damaged Senior Pass. For details of all our locations and opening times please click here. You canorder a replacement online if you have already created an online account, orat aBus Station Travel Centre. Please contact us on 0300 303 4240 or . Apply for a disabled persons bus pass. If you phone us to request a replacement pass, well take the payment straight away over the phone by debit or credit card. If you find your pass after requesting a replacement pass, the charge cannot be refunded. merseytravel birkenhead bus station phone number Tatko na pesmaricu. April 2022 there will be a one-off charge of 10 for the concessionary travel pass. A bus operator in the North West. You can email usconcession@liverpoolcityregion-ca.gov.ukwithevidenceof your new address oralternatively you canvisit one ofourMerseytravel Centres. PLEASE DO NOT SEND ORIGINAL DOCUMENTS. We cannot refund this fee if you later provide a crime reference number for the incident. JFIF Adobe e C 4"@.0&4KBONJBIHS^xeSXqZHIhiq{Qdx C=""=VIV T" is a dial-a-ride service for people who are unable to use regular public transport. However, if you receive Universal Credit you will not have to pay the fee. You can view receipts for payments for up to 6 months. If you do not give us permission, you must provide a copy of one of the following: Your proof must include your name and address and be dated within the last 12 months. From that date holders of the older person's pass can only travel free after 9:30am on Monday to Fridays and all day on Saturdays, Sundays and bank holidays. Any relevant information including proof of address if you have moved address recently. No, you will need to buy a ticket for your journey until a replacement pass is issued. The Mersey Ferryservice operates a commuter service between Seacombe and Liverpool. /Subtype/Image Merseytravel Centres: Locations and opening times. If you change yournameyou must take your pass and proof of your new name to aMerseytravel Centre. For information please call 0151 330 1000, tweet @Merseytravel or. Do I need to change my Local 60 + Travel Pass to the new design? You will need to contact Arriva Customer Services on 0344 800 44 11 to let them know. If you prefer, you can let us know about a change in your name byemail to. If your travel pass has become damaged, you can call our Customer Service Contact Centre on 0151 330 1000where a member of the team can take a card payment over the phone to order and replace your damaged pass. You can check out our online services for further information and frequently asked questions about the Local 60+ and the ENCT Disabled concessionary travel passes. . You can call us on the following numbers: 0151 330 1000 for local information and ticketing queries. Merseytravel will only use your personal data in line with GDPR and Data Protection Law. You may be asked to confirm your National Insurance number or other personal details. good quality. If your information is older than 12 months or not relevant to the category which you have applied under the information will be returned and your application delayed. I want to report a damaged bus stop / shelter. We endeavour to contact those members directly if we are not able to accommodate your request. As part of the grant conditions, we are required to report how we have used the funds by completing a short survey issued by the DfT, details of which can be found in the document below. Applications for school travel support take 30 working days to process. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres. I confirm that, as far as I know, the details I have provided are complete and accurate. /Length 16938 can i use my greater manchester bus pass in blackpool Harekete Ge. %&'()*456789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz In the past we have not charged for one of these passes, but from 1. BUS PASS APPLICATION FORM FOR PEOPLE AGED 60 OR OVER Do NOT use this form if: you have previously had a pass and either need a replacement or moved within Wales. Where can I send my feedback about my local authoritys services? Publi le 25 fvrier 2023 par . 2 0 obj If your photograph is unsuitable, your application may be delayed and cannot be processed until we receive a suitable photograph: Write your name and date of birth in CAPITAL LETTERS on the back of your photograph. Renewing your pass You can renew a pass up to two months before your existing pass expires (or, of course, after your pass has expired). 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