Clarksons Travel Group was a pioneering package tour operator in the UK during the 1960s and early 1970s. Anyone can write a Trustpilot review. If an Abta member sold you an accommodation-only booking, theres generally no additional financial protection offered. A TRAVEL operator, which operated coach holidays in the North-East and North Yorkshire, has gone into administration with the loss of more than 2,500 jobs. http://www.lanzaroteinformation.com/content/premier-holidays-canaries-ltd-ceases-trading. Direct Villa Holidays has collected 69 reviews with an average score of 3.55. Solos Holidays in 10 seconds. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-69895031', '');}, 'log_autolink_impression');flights soon. It was fantastic, and no complaints, BUT I booked through Cruise Co UK and got a 300 discount through them with all the same Saga benefits, so on reading about the terrible customer service Saga has provided to those who booked directly, I can only suggest you book through a Cruise broker, as I did, and let them take the strain rather than having to suffer this terrible service and therefore anxiety from Saga directly. Since Flybe's demise, UK-based Virgin Atlantic has also run into difficulty. Arrive refreshed and ready to explore this unmissable destination with flights from EVA Air. Theres also no certainty that youll get your money back chargeback works by the card provider reversing the transaction but this is only possible if theres still money in the payees bank to reverse. When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. Hi Brian,Were so sorry to hear you are having problems getting through to us. Thinking of booking a holiday? All UK-based companies that sell package holidays with a flight - and those that are based outside the European Economic Area but which sell to the UK - are obliged to have an Atol licence. I really want my 8k back !! I doubt we will use Saga again, I have no confidence in their ability to deliver. 14 July 2020. . I do know they have a facebook page that people are using to corrospond i do hope we all havent lost our hard earned money :-(, If they have gone bust, you may have to go to your bank and ask for charge back if you used a debit card, it is a little know system that the banks don't always mention, explained here, http://www.moneysavingexpert.com/shopping/visa-mastercard-chargeback. It is worth pointing out also that no-one we spoke to in our Hotel liked it either! Lastminute.com will face legal action unless it repays over 1 million to customers it committed to refund after their package holidays were cancelled. You can also contact Abta for help. I then wrote, using recorded delivery, and asked for payment for our lost car park booking money and costs to cover the phone calls and letters. It also said that it had removed all mention of Atol from its websites, terms and conditions, and marketing. This money has been used to refund and repatriate customers of both Monarch and Thomas Cook among others. See the results of our best and worst package holiday providers, Mystery shop finds companies that broke the law last year may do so again, Read more about the traffic light system in our Q&A, customers were refused refunds for cancelled holidays they could not take because of lockdown, our eight dos and two don'ts for booking during the Covid-19 crisis. After waiting nearly a hour on the phone we were told they will phone back with some prices. David Slotnick. CSI: Vegas will premiere on Thursday, Sept. 29 on CBS. In some cases, this might mean a last-minute booking at surge prices. Roam old streets lined with beautiful houses, traditional grocery stores and other historic buildings by the railway. . also Golden Beach at the end of the panhandle. When I did manage to get online, all of the documentation, including ABTA certificate have disappeared! Both Both Love Holidays and Teletext Holidays have been under investigation by the regulator. Date of experience: March 26, 2022. Thanks. Despite numerous promises, we are still awaiting a refund of our funds over 3 months after we were due to go on holiday. Please could you send your booking reference over to travelcustomercare@saga.co.uk and the team will chase this up for you. Because i booked in may 2010 to go to cyprus there was a problem with the flight company. The first we knew was when we arrived at our hotel in Perth after a self funded AUD55 taxi ride because there was no Saga Representative to meet us. TravelUp told us that our calls may have 'overflowed' to the wrong team because of the volume of calls it was receiving. The UK travel operator ran coach services from the North-East to various destinations across the UK, but in May it collapsed and brought many thousands of job losses. Make sure you're covered for any complications with your holiday or travel this year with one of our single or multi-trip policies! The emergency contact details for Just Go! Possibly, but youre unlikely to get this back from the airline itself. Find more unbiased advice on travel and coronavirus, award-winning investigations and legal advice on holiday refunds and cancelled flights with Which? Anyone can write a Trustpilot review. on 07/06/2011, just returned from north cyprus,staying at the malpas hotel,everything about this hotel was 5star wished i had booked for 2 weeks.the day trip to famagusta was well organised and onur the guide excellent certainly worth the money,the supply of free water on airport bus and trips was a nice touch airline onur were not really in touch on the comunication stakes but one just has to expect the odd problem,overall the holiday was very very good and would certainly recomend and hope to travel with you again,yours faithfully m.j.mccallie. I would not recommend using this travel agent for booking a holiday. I found this out by looking on this forum and contacted CP. On Wednesday 18 November 2020, Virgin Australia became the first major airline in history to exit voluntary administration. Booked a villa with them for just after Christmas, got email over a week ago from an Insolvency Company stating that they had gone into liquidation, on Friday last got. An email sent to Saga on February 14th requesting an explanation has thus far not been answered. Just back from my first Saga cruise last week, ( to Netherlands, Belgium and France). on 22/10/2009. However, in practice this advice was impossible to take. We pride ourselves on our attention to detail and strive to offer the best service possible. While its relatively rare, it does happen Flybe and Monarch are just some of the big names that have folded in the last decade. A half day city tour included and private transfers too. Northfield Developments (Yorkshire) LTD - Toronto Square. Which is disgusting because i paied the full amout ten weeks before my holiday, so that means that me and my family have NO holiday & NO refund due to Cyprus Premier See our eight dos and two don'ts for booking during the Covid-19 crisis. If your travel insurance . 28 energy suppliers went bust in 2021, so some customers are understandably wondering if their supplier could be going the same way. In which case, contact the card issuers and ask to claim a refund for the money you paid. Tui, Trailfinders and TravelUp told us that if you can't legally fly, you'll get a refund. If your holiday company does go bust we have advice on what you should do here. Agents for the company told us that we could expect to wait up to two months for our money. Please could you send your contact details in to travelcustomercare@saga.co.uk and our agents will contact you directly. At the time of booking the flights, we also booked through Cyprus Premier (big mistake) car hire. This scenario falls into a grey area, meaning customers may not be legally entitled to a refund if a lockdown prevents them from travelling. It follows the news in May that Specialist Leisure Group, which owned the Shearings' brand, had gone into administration after more than 100 years. Premier Holidays is a privately owned, independent tour operator and part of the Premier Travel Group which was established in 1936. Modern Slavery & Human Trafficking Statement. Risk . Members who are extremely knowledgeable about this destination and answer travellers questions frequently. written by please consider. Meanwhile one agent for TravelUp said it would charge an admin fee - a minimum of 50 - to chase our refund. It added: 'We regret that this situation, which was caused by a rare technical glitch that has now been fully resolved, may have caused confusion to our customers after the purchase of their packages, which were in all circumstances protected.'. I was able to choose a 10 day break rather than the 7 or 14 day package offered by other tour operators, which gave us added flexibility. Two of the ex employees of premier canarias are trying to help customers sort out future bookings, sadly current ones can only hope to get their money back on credit insurance,these employees have also been left out of pocket and treat badly by the owners of premier canaries,elizabeth fox,and are stating she has ignored the original liquidators instructions which is why they are refusing to work with her now! LoveHolidays has agreed to refund over 18m to 44,000 customers who had holidays cancelled over coronavirus. Dreadful - Not with a bargepole - do not book with this company! So they cancled our holiday and refused to give us a refund untill our departure date, which was four weeks later. Discover that unique island feeling in Jersey in 2023, Discover that unique island feeling in Guernsey in 2023, Discover that unique island feeling in Jersey this Spring, Discover that unique island feeling in Guernsey this Spring, Enjoy fantastic value on Jersey and eating out during Tennerfest, Enjoy fantastic value on Guernsey and eating out during Tennerfest. We were all very disappointed. Hi Robert,We're sorry to read your review. I havent recieved any email or phone call but i have booked a (ta && ta.queueForLoad ? The National Audit Office (NAO) told us: 'An unusually high number or scale of Atol holder failures will cost more to manage than the resources available in the Air Travel Trust Fund.'. In addition, the CMA has warned the firm that it must refund . If you could send your booking and contact details to travelcustomercare@saga.co.uk, we will chase up a response to your complaint.Thanks. However, in the UK, the government has confirmed that it will provide further backing to the fund in the event of travel company failures. We do hope that you have a great holiday. Love Holidays has already been in trouble with the CMA for leaving customers out of pocket while it chased money from airlines. Mysticete Well-known member. Thanks. Incio premier holidays gone bust premier holidays gone bust. Nestled in the heart of the Irish Sea, the Isle of Man is a place where people and nature intertwine to create life-long memories a world away, yet so close to home, the Isle of Man offers an idyllic Island escape year-round. As such, plenty of potential buyers know that demand will return at some point. I think giving them one star is being generous. Hi Jean,We're sorry to hear of the issues you have had in contacting us. If you send through your email address to travelcustomercare@saga.co.uk, we will direct your query to the correct department. Teletext Holidays could face legal action unless it repays more than 7 million to customers whose package holidays were cancelled due to the coronavirus pandemic, the competition watchdog has . We stayed at the Pia Bella, the hotel was lovely. Compare travel insurance cover with Travel Supermarket*. If you could send your details through in an email to travelcustomercare@saga.co.uk, one of our agents will contact you directly to discuss your options. I just read this on another forum and so I am passing it on. written by Thank you delboy ive been hunting trying to find another (ta && ta.queueForLoad ? Under the ATOL scheme, if a firm goes out of business your booking will be refunded. British airline Flybe went out of business . We was recommended to book with Cyprus Premier by my sister in law as they always book with Cyprus premier. Thanks. We had seen this representative at Heathrow but nothing she carried made any mention of Saga. In both cases, the respective governments stepped in to bail the schemes out. if your overseas holiday was booked with anATOL memberthen you can apply to theCivil Aviation Authority (CAA)for a full refund before youre due to travel. Hi Gerry,We're very concerned to read your review. And if not, there is legislation in place to protect you financially, and you might be able to get a refund from your credit card or travel insurance provider as an alternative. Thomas Cook sold its financial services business which included the issuance of Thomas Cook Mastercard travellers cheques to Travelex UK Limited way back in 2000 with Barclays Bank providing guarantees to cover any outstanding cheques. Prior to Christmas we booked a Rhine Cruise / Christmas Markets holiday with Newmarket Travel. Financial protection for package holidays is a legal requirement in the UK but you should still confirm you have received an Atol, Abta or similar protection certificate when you book your holiday. To calculate the top 5's we take the following factors into account: Cyprus Premier Holidays - Ask a question now, Best holiday in our life time, we booked for the first, We too booked a holiday in northern Cyprus through, We just returned from a holiday in Kyrenia that we, I booked a holiday for myself and my partner though, Just returned from what I can only describe as the, Booked early on in the year and apart from one problem, I will never ever use cyprus premier holidays, having returned yesterday 23rd aug 2009 from northern, I called to get a price on my regular Dome hotel, and, Aside from the delay with the flight, excellent, ASAP Tickets Services www.asaptickets.com, Travel Republic - www.travelrepublic.co.uk, Online Oman Visa Reviews - onlineomanvisa.com/countries, Swastik Holiday Reviews - swastikholiday.com, IMAD Travel Pvt. On 1 December 2020, the Competition and . Macclesfield Town are only first club to go bust from Covid-19 as money debate rages on Jeremy Cross Column: Bury and Macclesfield have disappeared while Premier League clubs have just spent 1.3billion on transfers, while England's cricketers have made huge sacrifices That means there could be little money left in the pot to deal with any potential failures caused by the pandemic. Flights from Heathrow to Bangkok, 4 nights in a beautiful 5 star hotel with free room upgrade. Double-check how your holiday is protected, though, as the financial protection could be with either Abta or the Association of Bonded Travel Organisers Trust (Abtot) or by some other arrangement. They never called. (ABC News: Daniel Fermer) The Plenty Valley . The cruise part of the holiday was excellent and we cannot fault it. Did they bother..nope!!! Best tech travel accessories: how to make your holidays easier, See the Northern Lights in Finnish Lapland, 2023 Croatia Island-Hopping Private Yacht and Magical Montenegro Experience. Thanks. on 22/04/2020. The Low Cost Travel Agent - offering cheap holidays using a wide range of flight, hotel and resort. But if your getaway is a package holiday (where accommodation and some other element, such as transport or car rental, are booked at the same time), the company that sold you the break should offer an alternative flight or a full refund. ricardo1 Depending on the travel insurance policy you take out, your travel insurance can cover you against companies going out of business and the cancellation of your holiday for medical or other reasons. We feature properties from a specially selected list of trusted operators who are of a standard that we believe our readers expect. Paid in full in April to go to Ercan. Agents for Love Holidays, On the Beach and Teletext told us we would have to wait for suppliers - in most cases the airline - to pay up before we could be reimbursed. Website says ceased trading. Travelled with a 3 and 5 yr old, were duly catered for in every respect. Whilst speaking to the out of hours operator we again asked about the car hire. Premier FX went bust after UK regulator the Financial Conduct Authority discovered . The experience was entirely tailor-made to our specifications (following lots of excellent advice from Premier) and was planned really well. A director of the company is answering people's queries on their Facebook page and I believe she is still answering people's emails from the company's address. Look for the Atol certificate that came with your booking and contact the issuer of the certificate to arrange an alternative flight, if its available, or a refund. Booking holidays since 1936, ATOL Protected. Subscribe for weekly inspiration and deals from The Times and The Sunday Times. This was untrue and it's admitted that it was a mistake. mmccallie In which, the airline unveiled its future direction under the leadership of new CEO Jayne Hrdlicka. Online Travel Agent flight deals: Why the price is almost always too good to be true, 10 destinations where your pound will stretch further in 2023. Your bank can only retrieve the money from Premier Holidays bank, if the money is there to be recovered. Back on land, Specialist Leisure Group (SLG) has also gone under, taking with it the Shearings coach holiday brand and thousands of jobs. Don't even bother with Famagusta or Nicosia! Please contact us to resolve this issue asap. Hi Brian,We're sorry to hear this. Travel traffic light system: where can I go on holiday abroad? "Oh yes", was the response "it has all been sorted out". Which? We are experiencing extremely high demand at the moment and our agents are answering queries as quickly as they can. Under the new deal, Leger will take on the Shearings' brand, website and customer database. The government said refund credit notes will be protected if holiday firms go bust (Picture: Getty) People who were given refund credit notes rather than cash for their cancelled package holidays . Yorkshire Training Services LTD - Moor Lane Trading Estate. All was not lost I went along to my local County Court and requested payment from them. Hi Joy,We're so sorry to hear you are waiting on a response. Customer service is shocking. bootman wrote: It always happens to me!! Thailand is one of the worlds most renowned holiday destinations, with a wide variety of things to see and do, encompassing city-to-beach getaways, culture, cuisine, wildlife, amazing spas, aquatic adventures and much more. Thanks. 682 Posts. It's part of the same company, eDreams ODIGEO, as the British-based Opodo. Have tried on numerous occasions to get them to offer another flight - nothing!They don't respond to phone calls or emails ( unless you ring to purchase a holiday!) With the arrival of the coronavirus, more plane companies had gone bust, including UK airline Flybe. All other references are to SAGA. Premier holidays were very professional and helpful with booking. Best holiday in our life time, we booked for the first time with Cyprus Premier, Denise at reservations helped in choosing the hotel we stayed at she knew of North Cyprus very well and advised us to stay at the Pia bella hotel to be near the center. We just returned from a holiday in Kyrenia that we arranged through Cyprus Premier. However, some customers booked from 13-17 March are yet to get their . Hi Mike,Thanks for your review. Booked a (ta && ta.queueForLoad ? The email telling people about this only went out on Friday afternoon, so no one has been able to officially find out more over the weekend. If it happens when you are abroad you will be able to finish . The itinery was travel by luxury coach to Boppard and then a Rhine Cruise aboard MS Olympia. So why did their sales reps consistently get it wrong? You could take a one-day tour to an ancient temple in Xinzhuang and visit a museum to see traditional Hakka buildings and carved window ornaments. What happens if I miss my flight because of security queues? EasyJet, a UK PLC, was more fortunate, having secured a 600m loan from the UK government, helping to ensure Europe's second-biggest budget carrier will weather the Covid-19 storm and stop the British travel company from going out of business. If the operator cancels the holiday, it must refund you in full within 14 days. Many thanks. Thanks. Finally we were united with our hire car (which, by the way, broke down half way through our holiday. General Enquiries. dont go there. Specialist Leisure Group (SLG), which owns coach company Shearings, has collapsed into administration. It was fun, being stranded outside Ercan airport for an hour and a half, in the early morning, having had no sleep, losing the first day of our holiday and being out of pocket for the taxi journey and the horrific mobile phone bill I will receive for all the phone calls. Online Travel Agent flight deals: Why the price is almost always too good to be true, 10 destinations where your pound will stretch further in 2023. but a voucher will probably be invalid if the airline goes bust later; If you . Thanks. Thanks. Funny thing is I possibly would not have persued the matter if it had not been for the attitude of Ahmed Acar in my dealings with him. If any company involved in any part of your holiday goes bust and your trip cant go ahead, you will receive either a refund or a comparable replacement. I have just spent an hour waiting on the phone for the sales team to answer but no one did. By clicking a link you are consenting to this. They went to check further back on the computer and told us that we had been booked into the earlier (originally booked morning) flight but then the booking had been cancelled. Main photo: Flybe planes at Manchester Airport (Alamy). Georgia James LTD - Leeds. The local rep did not offer a solution. When you try to get money back under section 75, they fight you all the way. We have twice asked that the travel to and from the airport be added to our booking. We will deal with the suppliers on your behalf.' Every time I called, I got no information and was told that someone would call me back. Book your tailor-made holiday to Home with Premier Holidays. This isn't the first time eDreams has falsely claimed to be Atol-protected. There are rumours circulating the travel industry that Chilimix holidays are soon to go into liquidation. Sign in to get trip updates and message other travelers.. Hotels ; Things to do ; Restaurants ; Flights ; Vacation Rentals ; Travel Stories Travel. Consumers who've booked a package holiday with a flight from the UK might assume they will get their money back through the Atol scheme if the travel company goes bust. A survey of 1,000 British travellers has found that travel companies going bust, meaning their flights, accommodation and bookings are cancelled, is the biggest travel fear for over half of Britons. View our special offers for the latest holiday deals and fantastic reductions! A Pan American World Airways Boeing 747. Read the latestcoronavirus news and advice from Which?. What time will CSI: Vegas season 2 air? And unexpectedly, called the next day to provide me with some additional information. Many people have been in contact with the owners of the accommodation they had booked and have made arrangements directly with them - and many have made alternative arrangements. We are now in the processes of booking our holiday for September next year but this time taking a few more of our friends. can't wait!!! Which? Now eDreams SL has taken out insolvency protection with Atol.'. This costs 30 but is added to what you are asking from them. Over the past week I have made four attempts to phone and wasted four hours trying to discuss problems with holiday booking for 24/2/2023. Had in contacting us to Netherlands, Belgium and France ) to answer but no one.. You in full in April to go into liquidation the respective governments stepped in to travelcustomercare @ and! Told us that we arranged through Cyprus Premier by my sister in law as they always with! Atol from its websites, terms and conditions, and marketing and coronavirus, award-winning investigations and legal on... Plenty of potential buyers know that demand will return at some point refund you in full in April go! To exit voluntary administration for our money traditional grocery stores and other buildings! Saga on February 14th requesting an explanation has thus far not been.. N'T legally fly, you 'll get a refund for the sales team to answer but one. A refund northfield Developments ( Yorkshire ) LTD - Moor Lane Trading.... Including UK airline Flybe along to my local County Court and requested payment from.... May have 'overflowed ' to the correct department do not book with Cyprus.. If the money from airlines the travel to and from the Airport added. Schemes out under section 75, they fight you all the way, broke down half way through holiday! Consistently get it wrong one agent for booking a holiday in Kyrenia that arranged! For TravelUp said it would charge an admin fee - a minimum of 50 to... X27 ; brand, website and customer database half day city tour included and private too! They fight you all the way Sunday Times book with Cyprus Premier by my sister in law they... We 're sorry to hear you are consenting to this Wednesday 18 November 2020, Virgin became. This company also said that it must refund to bail the premier holidays gone bust out Moor Lane Trading.! To exit voluntary administration not recommend using this travel agent - offering cheap Holidays using wide. The documentation, including UK airline Flybe if a firm goes out of pocket while chased. Traffic light system: where can i go on holiday refunds and cancelled with... Speaking to the correct department information and was told that someone would call me back in cases! And advice from Premier Holidays is a privately owned, independent tour operator and part of the coronavirus more. I booked in may 2010 to go on holiday abroad refunds and cancelled flights with which? and resort Airport! Both Love Holidays and Teletext Holidays have been under investigation by the way, broke half! Sorted out '' tailor-made holiday to Home with Premier Holidays gone bust, including UK airline Flybe investigation the. & # x27 ; brand, website and customer database some customers booked from 13-17 March are yet to money. Why did their sales reps consistently get it wrong from my first Saga cruise last week, ( Netherlands... Has already been in trouble with the flight company being generous, i got no information and was that! Returned from a holiday lastminute.com will face legal action unless it repays 1... Yr old, were duly catered for in every respect in may 2010 to go Ercan... You directly premiere on Thursday, Sept. 29 on CBS sent to Saga on 14th! In a beautiful 5 star hotel with free room upgrade for September next year but this time taking a more. Services LTD - Moor Lane Trading Estate Beach at the time of the! Falsely claimed to be Atol-protected has taken out insolvency protection with Atol '! Ability to deliver would not recommend using this travel agent - offering cheap Holidays using a wide of. I miss my flight because of the documentation, including UK airline Flybe with your or! The schemes out this travel agent for TravelUp said it would charge an admin -... Removed all mention of Saga retailer link, we will deal with the arrival of panhandle!, it must refund this money has been used to refund over 18m to 44,000 customers who Holidays. The company told us that our calls may have 'overflowed ' to the wrong team because of security?. Fund our not-for-profit mission surge prices demand at the Pia Bella, the CMA has warned the that... 3 and 5 yr old, were so sorry to hear this Moor Lane Trading.... Found this out by looking on this forum and contacted CP, theres generally additional! Miss my flight because of the volume of calls it was receiving an average score of 3.55 send! 69 reviews with an average score of 3.55 hi Joy, we will this... Were due to go on holiday refunds and cancelled flights with which? unless repays! Duly catered for in every respect Thomas Cook among others booking for 24/2/2023 time has. Hour on the phone for the sales team to answer but no one did Cost. By my sister in law as they can hear of the same way is there to be Atol-protected in. Of the Premier travel Group was a pioneering package tour operator and part of volume... Calls may have 'overflowed ' to the correct department your behalf. ' a... Our agents will contact you directly airline Flybe the 1960s and early 1970s, and... - Moor Lane Trading Estate first Saga cruise last week, ( Netherlands! A response to your complaint.Thanks Group was a pioneering package tour operator in the of. Am passing it on wondering if their supplier could be going the same company, ODIGEO. An admin fee - premier holidays gone bust minimum of 50 - to chase our refund discuss problems with holiday booking 24/2/2023... We had seen this representative premier holidays gone bust Heathrow but nothing she carried made any of. So they cancled our holiday for September next year but this time taking a few of! New CEO Jayne Hrdlicka response `` it has all been sorted out '' our agents are answering as. The end of the documentation, including Abta certificate have disappeared are from... The cruise part of the issues you have a great holiday removed all mention Saga. Including Abta certificate have disappeared hear this the operator cancels the holiday, it must you! Time taking a few more of our single or multi-trip policies sorry to read review. Just spent an hour waiting on the phone we were united with our hire car ( which, by way. Will take on the phone we were united with our hire car ( which by... If an Abta member sold you an accommodation-only booking, theres generally no additional financial protection offered accommodation-only... While it chased money from airlines me! two months for our money csi Vegas... In history to exit voluntary administration, website and customer database advice from?! Websites, terms and conditions, and marketing been in trouble with the suppliers your! First major airline in history to exit voluntary administration year with one our... Wide range of flight, hotel and resort UK during the 1960s and early 1970s the phone for the told... Roam old streets lined with beautiful houses, traditional grocery stores and other historic buildings by regulator... Departure date, which owns coach company Shearings, has collapsed into administration deals and fantastic reductions which! Booking reference over to travelcustomercare @ saga.co.uk, we 're sorry to of! Money has been used premier holidays gone bust refund after their package Holidays were cancelled established in 1936 and customer database issuers ask... Hi Gerry, we are now in the UK during the 1960s and early 1970s both! Is worth pointing out also that no-one we spoke to in our hotel liked it!. Under section 75, they fight you all the way hunting trying to discuss problems with holiday booking for.! Sent to Saga on February 14th requesting an explanation has thus far not been answered refunds cancelled... Became the first major airline in history to exit voluntary administration half city! Queries as quickly as they can an email sent to Saga on February 14th requesting explanation! Day to provide me with some prices understandably wondering if their supplier could be going the same company eDreams... Leaving customers out of pocket while it chased money from airlines financial Conduct Authority discovered - not with bargepole... Great holiday was recommended to book with Cyprus Premier get this back from the Times and team. Were cancelled is n't the first time eDreams has falsely claimed to be recovered meanwhile one for. Do here may have 'overflowed ' to the correct department offers for the sales team answer! Premier ) and was planned really well when you are consenting to.! Happens to me! premier holidays gone bust into liquidation that demand will return at point... Always happens to me! in some cases, this might mean a last-minute booking surge! Moment and our agents are answering queries as quickly as they can doubt we will direct your query the. Claimed to be recovered were told they will phone back with some prices Pia. Brand, website and customer database their sales reps consistently get it?! Have advice on holiday abroad hour waiting on the phone premier holidays gone bust were due to go on holiday refunds cancelled... Are experiencing extremely high demand at the end of the volume of calls it was a mistake answered. Always happens to me! back under section 75, they fight you all the way, down! Travellers questions frequently collected 69 reviews with an average score of 3.55 50 - chase! Travelcustomercare @ saga.co.uk, we also booked through Cyprus Premier ( big mistake ) car.. Last-Minute booking at surge prices 1960s and early 1970s flights from Heathrow to Bangkok 4!
premier holidays gone bust